Banfield Pet Hospital

Reviews

• SS

  Sunshyne Smith

  Oct 1, 2026
  5.0
  Shout out to Banfield Hospital in Rocky Mount NC. My fur baby had two ear infections 😔 and Alexis at Banfield was able to get him in the very next day for an emergency early morning appointment. They are very loving, gentle and patient with my ball of energy lol everyone knows when he's coming. Thank you🫶🏽
• EB

  eyad b

  Sep 23, 2026
  1.0
  THE STAFF UPFRONT IS EXETREMELY UNPROFESSIONAL AND BEYOND RUDE!! UNBELIEVABLY DISRESPECTFUL AND IGNORANT!!! Especially on the phone, they hang up on you and talk to you with complete disrespect! Ignoring and disregarding any and all concerns you have. Refusing to let me speak to the vet or the manager (then claiming “she’s the supervisor) that explains a lot. They are extremely slow with checking out and super unhelpful with any issues you have. Scheduling an appointment at 1:15 then telling me the vet leaves at 1:30, saying there isn’t enough time (mind you my dog is medicated now and drowsy) now I have to medicate him again and pay for more meds a second time is absurd! This has happened on multiple occasions. The staff acts like they can do anything they want with no repercussions or consequences, absolute worst customer service ever!! The staff act like they OWN the hospital! They told me “I don’t have to come here and go somewhere else”. The vets are nice but they’re never there and leave whenever they want. I have been using there services almost 11 years now, last few years it’s been trash, absolute worst and I dread having to deal with them every single time!
• TE

  Tetasha Evans

  Sep 11, 2026
  5.0
  Alexis was very helpful when I brought my baby boy in the office to be seen. I had a ton of questions considering this is my first baby and Alexis was so helpful and patient with my 1001 questions. I highly recommend Banfield for knowledgeable staff and good customer service.
• CN

  Charlene Nicholson

  Sep 2, 2026
  5.0
  Alexis Manley did such an amazing job caring for my dog Bella here at banfield! She treated Bella with so much love, patience, and care, and I could tell that Bella was comfortable and happy in her care. It gave me such peace of mind knowing Bella was in such good hands. Alexis was attentive, professional, and truly went above and beyond. I’m so grateful for the wonderful care she provided. Thanks Alexis!
• SS

  Sierra Smith

  Aug 30, 2026
  1.0
  Very disappointed with my experience at Banfield. I pay $72 a month for a wellness plan for my dog and when I actually needed help, I felt completely dismissed. I called last night because he was vomiting and having bloody diarrhea and was told they were fully booked. I brought him in first thing this morning, and while I was trying to explain what had been happening, the employee cut me off and immediately told me to take him to the emergency room. I even asked if I could speak with the vet because I had a question, and I wasn’t given that opportunity. I understand if he needed emergency care, but the lack of compassion and willingness to even listen was extremely frustrating. I pay monthly for a plan that includes office visits, yet when my dog was actually sick, I couldn’t even get guidance and was simply told to go somewhere else where I’ll now have to spend hundreds of dollars. This experience really makes me question the value of continuing his wellness plan.

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