Brand Certified
Banfield Pet Hospital
3.7(123 reviews)
Certified by Banfield Pet Hospital • May 17, 2026
Business Details
9905 E. Independence Blvd, Matthews, NC
28105, United States
Certified by Banfield Pet Hospital • May 17, 2026
(704) 847-7001
Certified by Banfield Pet Hospital • May 17, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • May 17, 2026
About
Certified by Banfield Pet Hospital • May 17, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Matthews provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • May 17, 2026
Hours
Certified by Banfield Pet Hospital • May 17, 2026
Monday7:00 AM - 6:00 PM
Tuesday7:00 AM - 6:00 PM
Wednesday7:00 AM - 6:00 PM
Thursday7:00 AM - 6:00 PM
Friday7:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM
SundayClosed
Reviews
3.7
123 reviews
5 stars
70
4 stars
15
3 stars
3
2 stars
5
1 star
30
- DLDiana Pupo LazoMay 13, 20261.0El lunes 11 de mayo de 2026 tuve la consulta habitual de mi perrita Peky en la clínica de Matthews con el Dr. Ivan Fernández. Fue evidente que habían cambiado al personal porque los empleados habituales no estaban y toda la experiencia fue mala, desde la recepción hasta el médico. Lo primero que hizo el doctor fue decir lo que supuestamente tenía mi mascota sin siquiera mirarnos a la cara, llegando incluso a dudar de la edad que aparece registrada en su historial médico. Ahora realmente dudo que ese día le hayan puesto las vacunas y que la enfermedad que dijo que tiene sea real, ya que llevo dos años con membresía en esa clínica y ahora supuestamente mi perrita tiene un soplo en el corazón. Además, el Dr. Ivan Fernández trató mal al asistente, quien fue la única persona durante todo el proceso que nos atendió de manera profesional y amable. On Monday, May 11, 2026, I took my dog Peky for her regular appointment at the Matthews clinic with Dr. Ivan Fernandez. It was obvious that they had changed the staff because the usual employees were not there, and the entire experience was bad — from the reception to the veterinarian. The first thing the doctor did was tell us what my dog supposedly had without even looking us in the eye, even questioning the age listed in her medical records. Now I truly doubt that she even received her vaccines that day and whether the condition the doctor claimed she has is real, since I have had a membership with this clinic for two years and now supposedly my dog has a heart murmur. In addition, Dr. Ivan Fernandez mistreated the assistant, who was the only person throughout the entire process that treated us professionally and kindly.
- JBJazmin BoutalebApr 23, 20265.0I have been with Banfield since 2010, and they have helped me get everything started and everything is working great.
- LMLeslie MorseApr 22, 20265.0My babies love to visit their friends at Banfield. We have had their insurance since they were puppies. Always receive great care. They remind us about appointments, and keep us well informed regarding any diagnosis or treatment
- TPTony PatelMar 17, 20265.0Nice place
- SGStephanie GaloMar 11, 20261.0Spent $1500 for them to tell me they still don’t know what’s wrong with my kitten odie and they couldn’t even give me medicine for him because they don’t have their pharmacy license so I had to order medicine off chewy which takes five days to get to me. My cat will probably die by then and they don’t care. They also told me they would follow up with stork’s pharmacy whatever that is to get medicine for him and they still haven’t done it and it’s been five days. I will never take my animals here ever again.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of medical services does Banfield Pet Hospital in Matthews offer?
Banfield Pet Hospital in Matthews provides a wide range of pet health services including routine vaccinations, microchipping, dental care, surgical care, parasite control, nutritional counseling, and more for dogs, cats, and small animals.
What are the operating hours of Banfield Pet Hospital in Matthews?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital in Matthews provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, please contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, screenings, nutrition consultations, and dental care. They are prepaid plans that automatically renew annually unless paid in full at enrollment.
Can I get veterinary advice online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 via Vet Chat™ through the Banfield app.
How do I schedule an appointment at Banfield Pet Hospital in Matthews?
You can schedule appointments online via Banfield's website or use the Banfield mobile app available on both iOS and Android platforms.
Are appointments required at Banfield Pet Hospital Matthews?
Yes, appointments are required to ensure proper care and scheduling at the hospital.
What are the nearby pet-related services around Banfield Pet Hospital Matthews?
Nearby pet-related services include PetSmart, which offers pet grooming, training, and retail products, located close to Banfield for convenient access to pet supplies and services.
What dining options are available near Banfield Pet Hospital in Matthews?
Several restaurants like Ben Thanh Restaurant (Vietnamese cuisine), Cicis Pizza (buffet and pizza), and Firehouse Subs (sandwiches) are nearby, making it convenient to grab a meal before or after your pet's appointment.
Are there any fitness or wellness centers near Banfield Pet Hospital?
Yes, Life Time gym and HOTWORX yoga studio are nearby, providing opportunities for pet owners and families to enjoy fitness activities around their visit to Banfield.
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