I had an Itty, bitty orange 6 week old kitten that I set an EMERGENCY APPOINTMENT with at the Kernersville, N.C. location approximately 6, 7 weeks ago.. And, as I stated, it was an unfortunate emergency, which I obviously told them about, as far as her situation being and all and I was still able to make an appointment. That was fine, until transportation and my being by myself, driving a 5 speed, manual vehicle from Winston-Salem, to them then noticing I was clearly going to be maybe, idk, maybe 5 mins late, TOPS! I called them before the appointment time, letting them know it may be 3, 4 mins past 2:00, which was appointment time and was put on hold so that the person that answered the phone could make sure this was still ok, given the emergency situation and all, and she came back to speak to me still via telephone in less than probably 45 seconds or so, telling me if I were late, they wouldn't accept my baby.. I kicked it into gear even further and ended up being maybe 3 mins or so late and rushed Sunni into the vet, so they could at least look and see the condition in which I was dealing with, and with me in full tears and baby kittys shape, they literally turned me away after I pleaded with them to just look at her and please help her.. I just dont understand how ANYONE, ESPECIALLY A VETERINARIAN at that, could turn us away over 3 mins the way they did.. Sunni was gracefully taken in around 2 hours later by the emergency vet in Greensboro off of Friendly Ave. (THEY'RE SO KIND AND SO SWEET HERE, FYI) Where they treated and helped her and I took her home to care for her further. She fought hard for nearly 2 days and then passed away, completely shattering my heart. Sorry, but not sorry when I say that part of me thinks that if Sunni did indeed get medical attention even 2 hours before she did, here in Kernersville, that she'd still be here and thriving, however it's just not the case, nor I suppose fair to blame all on them. Still, I just do not recommend anyone taking them seriously when clearly it seems they lack any empathy and/or sympathy all together. I miss that baby everyday.. Sunni, Rest In Kitty Paradise, you were the absolute sweetest and cutest thing ever.. ♡