Petco

Reviews

• NK

  Nick Konduros

  1 day ago
  1.0
  I came in today and purchased a couple of clownfish and the worker was very helpful but when I came back a few hours later to purchase a large anomine that was perched on a rock the manager on duty literally touched it with a net twice and says she can't get it off and I have to purchase the rock as well if I want it. If you are going to sell animals the staff should have full knowledge on how to handle the animals they sell. Now the girls attitude has rude as well but I refuse to pay $25 for a rock i have no use for just because she doesn't want to do her job.
• CM

  Chef Melki

  2 days ago
  5.0
  Great dog grooming service
• MO

  Michael Oleksak

  May 5, 2026
  4.0
  The young lady working the store was very polite and as helpful as she could possibly be. We did notice, however, that the aquariums were not in the best well-kept condition. There was a lot of algae growing on the front of the saltwater aquariums and they did not have a very large selection of birds available.
• FH

  Felicia Harris

  Apr 19, 2026
  5.0
  First time shopping in this particular Petco. Got a great sale on a dog bed and the sales lady was so nice and professional.
• SS

  Shay

  Mar 27, 2026
  3.0
  I am extremely disappointed with the experience I had today at your grooming salon, specifically with the Grooming Manager, Amber. I scheduled a 4:45 PM appointment online for a bath-only service, which was the only available time. After booking, I received a message instructing me to bring my dog in before 4:00 PM to allow enough time for the service. I adjusted my schedule and arrived at 3:45 PM—an entire hour early—to accommodate this request. Upon arrival, Amber informed me that she would not perform the bath-only service unless I agreed to have my dog’s hair cut. She stated that brushing his long hair would be too time-consuming, despite the fact that his coat is not matted and I have previously received bath-only services at this same location without issue. I explained my preference clearly, noting that I have not had positive experiences with grooming cuts at this location in the past. Despite this, she refused service, was dismissive, and displayed a short-tempered and unprofessional attitude throughout the interaction. What is most concerning is the lack of consistency and communication. I made every effort to comply with the salon’s request by arriving early, yet was still denied the service I booked—without a reasonable or professional explanation. This experience was not only frustrating but unacceptable, especially from someone in a management position. I have already escalated this matter to Human Resources and am awaiting further follow-up. I strongly believe that situations like this should be addressed seriously, as customer service and professionalism should be a priority—particularly in leadership roles. At this point, I am reconsidering returning to this location due to this experience. UPDATE- Stan - the store manager has done an amazing job with customer service and making this right. He was able to get me another appointment with Courtney and he has been top tier with following up on this situation and making sure I was accommodated. Courtney did a wonderful job! These 2 has done so great that I will continue being a returning customer. Thank you!

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