Banfield Pet Hospital

Reviews

• XS

  Xiomara S.

  Oct 6, 2026
  1.0
  They just want moneyyyy, yes the staff are nice except that one older lady at front desk but I just had a appointment and they call me back saying i have to pick up my dog because theres no space for isolation when my dog was fine and it was a routine check up, waste of my time when they couldve called me beforehand. Also they never know what ur there for, even if the app says u need a appointment because theres stuff overdue so then u have to over-explain why u have a appointment. The doctor didn’t even check my dog and asked if i wanted to do a x-ray that would come up to $500!!!! 👎🏻👎🏻👎🏻
• JB

  Jesse Bischoff

  Oct 5, 2026
  1.0
  I am extremely disappointed with my experience at Banfield and will not be returning. I brought my cat in because he was experiencing congestion symptoms and I was concerned that he needed medication to treat it. I ended up spending almost $900, yet after everything that was done and everything I was charged for, the actual issue I brought him in for was not properly addressed. When I called back a couple days later to say he wasn't getting any better and to see what other courses of action I could take, I was advised to take him to an emergency vet as they closed in 5 minutes and couldn't help. Because he was still having congestion issues a week later, I took him to another veterinarian outside of Jacksonville for a second opinion. That vet charged me only $99 for the office visit AND the medication specifically intended to treat his congestion. The difference in these two experiences is incredibly frustrating. I spent nearly $900 at Banfield and walked away without my cat receiving the treatment he ultimately needed, while another veterinarian was able to evaluate him and provide appropriate medication for $99. I understand that veterinary care can be expensive and that additional testing is sometimes necessary. My issue is not simply the cost—it is spending almost $900 and feeling that unnecessary or unrelated services were performed while the primary reason I brought my cat in was not adequately treated. Based on my experience, I cannot recommend Banfield. This place used to be so much better and affordable. If you do stay with Banfield, I would strongly encourage other pet owners to ask for a detailed explanation of every recommended test, service, and medication, including why it is necessary, before agreeing to treatment.
• JH

  Joshua Hale

  Oct 4, 2026
  1.0
  I normally like taking my dog here, but this visit was an unsettling experience. Before my dog was even evaluated they tried to sell me a $400 x-ray. I declined and it wasn’t necessary for the appointment. Also, after I was checked out, I had to wait well over a half hour for them to bring out my dog. There was another lady waiting just as long as me. We both had to say something to the front desk. Front desk needs a lot of work. That’s where all the problems came from
• TR

  Tony Rayburn

  Sep 22, 2026
  5.0
  Staff,everyone involved that Saturday morning i had to make the most heartbreaking decision to put my angel to sleep,it was out the blue,so given that i was not in my right mind,acted and said some things to them i deeply regret,yet the entire staff,including the vet on duty(She maintained professionalism thru it all)that faithful morning,was the most professional yet compassionate,,,theyre the best,,absolutely,, Update::your response was "your thrilled me and my pet had a positive experience "???..i put my baby girl to sleep for crying out loud!!..im sure this was an AI response from you,GET REAL..
• KH

  Krystal Hunt

  Sep 17, 2026
  2.0
  The vet techs are very helpful and professional. You definitely get a a sense that they care. However, the pet care from the vet themselves feels very corporatized. My last visit was the first time at this facility and the vet couldn’t have been bothered to come in and talk to me directly. Instead they used their vet tech to continually go back and forth between rooms to answer my questions, which didn’t even address all of my concerns. It also doesn’t make any sense why a vet hospital wouldn’t carry more than one long term flea medication for cats. They only provide topical medication and a 24 hour pill. That kind of pill won’t have any affect on an infestation and the topical medication has not been effective either. They didn’t provide any other options, so I had to search online for something else. They said they would approve a medication I found on Petsmart, but they have denied my order twice now saying that they don’t have any records of my pet. I’ve double checked which facility I was inputting on the order and it was definitely the address of where I took my cats to.

Frequently Asked Questions About Banfield Pet Hospital