Petco

Reviews

• RS

  Rick Sanchez

  May 9, 2026
  1.0
  EDIT AGAIN: We called back this morning to check on our guinea pig. This is at the same number that is left in response to our negative review, just an FYI on where that will get you. Jason, the manager, answred the phone. Instead of providing the update we requested, he instead brought up this negative Google review and how unappreciated it is that his "personal information" was given out. The personal information he provided to us, as customers, in an attempt (as stated by him) to keep the call brief. He also went on to say that he shouldn't have even taken our call. EDIT: Editing to give a star back. We went in the next day and they have removed all the guinea pigs and are deep cleaning the area. At least they are not still selling the sick guinea pigs. Adopted a guinea pig here two days ago around 6pm. Woke up the next morning and her eye was swollen. Next day, her eye is leaking and shes sneezing. Called petco. When calling to ask them about the vet, they asked if we were the people that called yesterday. We were not. This tells me that this is not an isolated incident.Their "vet" is them keeping your pet, literally refunding the pet so it can get treated with the excuse of it needing to be in their care. And you hope for the best until your pet is better. Not a "we'll give you medicine" or even a daily visit to administer medicine. No, they keep the pet until its better because evidence of their mistreatment and mishandling needs to be hidden at all cost. Your pet from Petco didn't die if you don't have a pet from Petco. They dont let you know until after refunding it that they don't have a vet available on the weekends. This is after telling us how fast it can get bad (48-72 hours) and how fast we need to get her taken care of so that we would leave her. We stated we would just repurchase and keep her until Monday so we could keep an eye on her ourselves as thats all they'll be doing there except they leave at 8 and have hundreds of other animals to take care of...meanwhile we could get her to an emergency vet if she declines as she's already been sick for 48 hours. They said they couldn't sell us a sick animal...that they sold to us sick 2 days ago. So you're leaving your pet, that is no longer yours because they completely take ownership back, for them to put into a back room for two days and hope that they don't die before the vet can see them because they will not be doing an emergency vet that we very easily could do if we had known that it was not available until Monday. We now also need to be concerned about our guinea pig at home becoming ill because they're saying it appears to be URI. Which is contagious. When we asked them what we should do if our other one gets sick, instead of providing care instructions or even just a vet recommendation, they said "well thats on you. You really should have quarantined." Something that was conveniently not mentioned at the time of purchase when we mentioned needing a companion for ours at home and we were spending money. We also asked about things like if she rapidly declines and such and were told "that's why we refund you first. You've already got your money back." Because these animals are just money to them. So we tried speaking with the manager to get her back so we can take care of her. He's not actually there so it was a phone call. Where the only information he really gave us was how much he's got going on today with him being on PTO, making dinner, having a graduation, and not having time for this so he's going to be brief. I would strongly not recommend.
• LB

  Lori B

  May 5, 2026
  5.0
  Jason was very knowledgeable and helpful. The store is well stocked and very clean.
• KK

  Katie

  Apr 30, 2026
  1.0
  I’ve kept multiple community tanks and betta sororities successfully, so I know what I’m doing. I recently set up a new tank it was fully cycled and the water parameters were exactly where they should be. After buying fish from this store, about half of them died the same night, and the rest have continued to die since. When I brought them back to Petco for a refund, two employees a younger blonde girl and an older brunette were laughing and making comments, suggesting I didn’t know what I was doing. I asked them to test my water, and it came back within the normal range, just like I expected. On top of that, many of the fish in their tanks looked sick or were already dying. I wanted a refund for the remaining fish that have died as well but Based on this experience and how I was treated, I will not be returning to this location again.
• SG

  Sage Girl

  Apr 27, 2026
  1.0
  Website, a third attempt to try to purchase something online next impossible each time.I put up my cart, and then I went to pay, said, add something to your cart.Just because i'm out of state and trying to buy something in another state.It should still work terrible
• LP

  Leah Phillips

  Apr 10, 2026
  5.0
  I come in this Petco often for food for my bearded dragon. Typically nothing really stands out, but never any issues. Today I went in, and Jason checked me out. He was the nicest, most polite person I've ever interacted with at this store. Nice enough to make me specifically write a review because of it. What a great employee, that had such a great attitude. Will continue coming back.

Frequently Asked Questions About Petco