Petco

Reviews

• TB

  Truely Blessed

  Jun 29, 2026
  1.0
  Will not set appointments for grooming if your vet hangs writes there vaccines
• JJ

  Jamie

  Jun 28, 2026
  5.0
  I came to the petco where I lived after saving a puppy and the man at the register was helpful in helping me take care of him at home. He took time to suggest a couple weekend vets I could call and showed me products while helping me around the store
• EE

  Eriknikita69

  Jun 25, 2026
  2.0
  I don’t really wanna say much more than buy your axolotl at a dedicated fish store big box stores have some kind of problem between transport or keeping them at the store not the only store in hickory to have this issue pet supplies plus is just as bad but upscale aquatics in concord gets a 10 star
• GJ

  George Johnson

  Jun 21, 2026
  2.0
  Your front store person, Melvin, was extremely rude. When thanking him he ignored me, so I said thank you again and his response was YEP. Not good customer service at all,
• PR

  Patience Reusser

  Jun 2, 2026
  1.0
  Unfortunately, after this experience, we will be taking our business elsewhere. The most frustrating part was the complete difference in information we received between visits. On Saturday, we spent about two hours at the store speaking with a red-haired employee (my apologies for not knowing her name) who was incredibly helpful. She answered all of our questions, took the time to explain everything, even tho she never mentioned that purchasing the bird would require us to buy a second bird as well she was not informed herself that was miscommunication from the “animal manager”.When we returned to purchase the bird, we were suddenly informed by the “animal manger” that we could not take him home unless we also purchased a second bird, which nearly doubled the cost and added almost another $1,000 to our purchase. Had we been informed of this requirement during our first two-hour visit, we could have planned accordingly and avoided making another lengthy trip.What made the situation worse was the lack of assistance from the “animal manager”. She told us she would give us a couple of minutes and then disappeared for nearly an hour. We searched the store multiple times trying to find her, but she never provided any useful information or assistance when we did finally speak with her. Despite spending another two hours in the store, we left feeling like we received little to no help compared to the excellent customer service we received from the employee on Saturday.We ultimately purchased the birds because we had already become attached and wanted to give them a good home, but the process was unnecessarily stressful, poorly communicated, and incredibly time-consuming. I strongly encourage management to ensure important purchasing requirements are clearly communicated from the beginning and that customers are not left waiting for extended periods without assistance. I would also like to recognize the employee who assisted us on Saturday. She was knowledgeable, patient, and genuinely helpful throughout the entire process. We also spoke with the actual store manager, Jason, on Saturday, and at no point did he mention that purchasing the bird would require us to buy another bird as well. When we returned to complete the purchase, the same employee was the one who checked us out and helped guide us through the process in the end. In contrast, the “Animal Manager”primarily put the birds in the cage and still never provided us with any helpful information despite the amount of time we spent waiting for assistance. Based on our experience, this employee demonstrated far stronger customer service and leadership qualities than the “Animal Manager” we dealt with during our purchase, and I believe employees like her are the reason customers continue to return. The photo below is the conures in their new homes. They are in separate cages but they love to show each other tricks, communicate and have already started saying words while allowing human touch.

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