Petco

Reviews

• AL

  Adam Lynn

  1 day ago
  5.0
  The staff was friendly and knowledgeable. They even told me what other store I could go to so I could find something they were out of.
• GR

  G Rivas

  3 days ago
  1.0
  Customer service is shit
• JJ

  J

  May 9, 2026
  2.0
  Messy aisles and overall stock is all over the place.
• LE

  Lilith Spiritual Empowerment

  Apr 26, 2026
  5.0
  I took my cavalier King Charles spaniel here yesterday she is 11 months old and Jessica did a wonderful job, my Skylar seemed to like her. The grooming station was very clean. Skylar looked like a beautiful little girl. She even put a blue bow on her. She was able to explain the grooming process and put me at ease. She was very knowledgeable and answered all of my questions. Thank you for the beautiful work you did on my dog, and helping to educate me, so I can now take better care of my companion puppy.
• MW

  Megan Watts

  Apr 22, 2026
  1.0
  Absolutely one of the worst experiences I’ve had in a pet store GASTONIA NC. A manager was called to the front over and over for at least 30 minutes, and not once did anyone show up. It honestly felt like there was no management in the building at all. There was only one employee visible the entire time a woman stuck running the register while the rest of the store seemed completely abandoned. Customer service was terrible, not because she wasn’t trying, but because one person clearly cannot run an entire store alone. What made it worse was the condition of the animals. Several of them looked poorly cared for, and the overall atmosphere gave the impression that basic attention and upkeep are not a priority here. For a place that sells live animals, that is unacceptable. This location feels disorganized, understaffed, and poorly managed. If no one can even respond when a manager is called repeatedly, that says everything customers need to know.

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