Banfield Pet Hospital - OPENING SOON!

Reviews

• SG

  Shontee’ Graham

  5 days ago
  2.0
  My experience with Banfield Pet Hospital was very misleading and deceptive. My pet’s last visit before 10/17/2026 was 12/3/2022. And I was reminded as to why. My pet was licking and scratching profusely to where it was causing skin breakdown and he was miserable. The current vet office was closed and so I had no choice but to circle back to banfield in search of some type of relief for my baby. At first the visit was going well. After being on hold for a long time I was grateful that Dr. Barnes accepted my case and allowed me to bring him in. I didn't like the drop off policy but I was very desperate as to getting some type of relief. During the intake appointment I had to give a-lot of updated information since my pet has not been seen in 4 years. The tech goes on to tell me the process of a skin scrap to determine the cause of the itching and the cost being $74. Then shares “well at least you wont have to pay for the $75 visit there is a coupon you can get online through petsmart. I was relieved to know that would cut down some of the cost of the visit and agreed to the skin scrap procedure. He then takes my pet to the back and I leave. I received a call from Dr. Barnes explaining the results and what she recommended. She was very professional and I thanked her for her services. When I came to pick up my pet this is where the misleading began. I had downloaded the coupon he had told me about and come to find out the coupon was for first time visitors. The receptionist in which I don’t know her name but wears glasses and had her hair tied back told me it couldn’t be honored. I explained to her that the technician told me about the coupon and thats why I agreed to proceed with the visit. She then stated “Frank”? I didn't know his name. Then she went on to say “It was him he is the only male tech here and Im going to fuss him out about that” I went on to share he shouldn’t be telling customers that if he doesn’t even know what the coupon is for. She went to the back to confirm but of course he was at lunch and she stated that Dr. Barnes stated it was only for first time visitors. So I told her hold on let me check my email for another coupon while I'm searching she asks “should I go ahead and proceed with the payment”? I told her no Im still looking and of course every coupon I found was expired. I went ahead and paid but felt like the coupon should have been honored since it’s been 4 years since the last visit and that I was mislead by the technician. They should have offered me something but did not. I asked for a copy to be emailed but never received it. So then a female tech brings my pet out and starts going over instructions given for the medications. I asked if the pills were already cut for the correct dosage to be given. We both looked and seen they were not. The tech tried to smooth it over saying the pills were scored meaning it was a line placed down the middle. That still was an inconvenience for me because the dosage was to give 0.25mg (1/4) tablet every day for 10 days. So I had to cut three whole pills in half and then cut each half to make it 1/4. After being misled and what I paid for the visit I should have left prepared. All you are paying for is the Banfield name and not the service of the technicians. After realizing the email was never sent. I went back inside to the other receptionist and got a printed copy of the visit. So that’ll do it for me!!
• DH

  Daija Head

  Oct 14, 2026
  1.0
  They don't care about the animals all they care about is uncharging
• FS

  Fly Superman

  Oct 14, 2026
  1.0
  Worst vet I’ve taken my cat to. I can’t even get them to approve a prescription
• KD

  Kaila Davis

  Oct 8, 2026
  1.0
  If you actually value your pet, don't ever think of going here because they have absolutely no concern for animals. They'll withhold a prescription medcard for food and let your pet starve so they can take your money for an unnecessary appointment. My dogs have been seen by various Banfield Hospitals from SC TO PA as I once traveled for work. They've always been able to provide a medcard for my dog who has been on a prescription diet since 2022. I recently moved here to Fayetteville after living in Ohio and taking my dogs to the Banfield there, always without issue. I went into the Banfield here and explained that I recently moved, realized my medcard was expired, and was hoping to get one printed as I have countless times before. Well this day I was informed that without having been seen by the vet to "confirm" the prescription that I would be unable to get a medcard. Crazily enough, I had already visited this location in 2024 and had my dog seen by a vet that was still practicing at the location and has previously provided a medcard for my dog while I was traveling for work. Their systems are also connected from Banfield to Banfield so she was able to see that my dog has been continuously prescribed this food and his most recent medcard expired at the end of August 2026. The associate held firm that there was nothing they can do without an appointment despite me explaining that my dog is out of food right now and this is the only thing he can eat because he has issues with bladder stones. So she then looks up in the system to see when I could bee seen by the vet and says the soonest they have available would be Monday for my dog because I have to stay there with him, he can't be a drop off (if he could be a drop off then he could have been seen today). What?! It's Wednesday and my dog is completely out of food and you're okay with him starving until Monday?! She was very rude, smug, and didn't have any compassion for the fact that my dog would either need to starve or risk eating something else and developing a life threatening stone like he has in the past. . I left empty handed and immediately phoned another local vet with glowing reviews and far more patrons that without ever having been there, took us in same day and wrote a prescription with no problem after a quick wellness visit. DO NOT. I REPEAT... DO NOT EVER trust THIS Banfield location with your pet's needs... they'd rather see them starve than try to do their jobs or accommodate a long term customer that has spent thousands of dollars with their organization. I will never return here and anyone that asks, I'll be sure to tell them to avoid this Banfield like the plague.
• CC

  Cami

  Sep 30, 2026
  1.0
  I CAME IN AT 11AM WITH AN APPOINTMENT THEY DIDNT EVEN START THE TREATMENT UNTIL 3:30PM AND ENDED AT 4:45PM AFTER I ASKED! My pet is PEEING BLOOD and they were seeing other pets with minor inconveniences first when I had an appointment set!

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