Banfield Pet Hospital - OPENING SOON!

Reviews

• NW

  Nao Web

  1 day ago
  1.0
  Unreliable customer service, especially when it's urgent. My 15-year-old dog has been with Banfield since 2020. I have been paying monthly fees for their Wellness Plan this whole time, but I deeply regret becoming a member and will absolutely NOT renew it. With their major system update happening tomorrow (May 20th), I desperately need his complete Lab History for his chronic illness. However, the file provided in the app is completely corrupted and unreadable. The clinic ignored my request and failed to call me back. I escalated this to "Banfield Cares" on May 14th, but after waiting for days, their Web Support just sent me a useless template email telling me to "contact my local clinic" again. They are just tossing me back and forth. They are gambling with a senior dog's medical data and showing zero care for long-term loyal customers. Horrible experience.
• TM

  Tasha McMurray

  May 9, 2026
  5.0
  Great place for pet care have been taking care of my yorkipoo since she 8 weeks old and with there affordable monthly insurance all pet care to include shots and medication and procedures are really affordable
• CR

  chantel ruff

  Apr 28, 2026
  1.0
  I have been to 5 different Banfeild locations across 3 states and this is by far the WORST one. They cancel and reschedule your appointment without getting confirmation from you first nearly EVERY time you book online, which defeats the entire point of booking online. If you try to call it will take a while to even answer. The staff are rude on the phone when you question why your appointment time was changed without your knowledge. I would not trust these people with any of my pets.
• DB

  Denise C Bannditini

  Apr 22, 2026
  5.0
  Always takes great care of my fur babies.
• MM

  Maria Alejandra Puentes Meza

  Apr 15, 2026
  1.0
  I am extremely dissatisfied with the care my dog ​​has received, particularly given that he has been quite ill and in a delicate state of health. I visited your facility seeking a check-up, a diagnosis, and a series of tests and examinations to determine exactly what was wrong with my pet; however, more than 20 days have passed since the samples were collected, and the results have yet to arrive. The explanation I received was that the laboratory staff had misplaced the samples. As of today, I still do not have a definitive diagnosis for my dog's condition, and consequently, he has been unable to receive timely and appropriate treatment. We were forced to bring him back to your facility to have new samples taken—a process that causes him significant pain and discomfort. I expect this issue to be resolved promptly and in the most appropriate manner possible. As professionals, you simply cannot toy with my dog's health and the precious time he has left.

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