Vetco Total Care

Reviews

• PD

  Penni Dameron

  Jun 29, 2026
  4.0
  I give 4 because the person checking us in and out was abrasive and just plain " not pleasant". Very condescending. The vet tech_ assistant and the vet were GREAT.
• EN

  Elizabeth Ney

  Jun 24, 2026
  5.0
  Dr. Tiller and staff are exceptional! I have three senior cats and appreciate the care they provided to each one. Their prices are reasonable and Dr. Tiller listens with compassion. I will continue to take my feline family members to them.
• ED

  Elaine Yue Dong

  Jun 16, 2026
  3.0
  It’s become exceedingly hard to get in touch with the staff ever since Vetco changed the calls to route through their call center. FYI as a tip - if they mispronounce “Durham”, know it’s the call center people who ask 1001 questions and delay the communication. Otherwise, the actual vet team is pretty great
• QB

  quaneisha blount

  May 18, 2026
  2.0
  My sister came here today and she brought my niece in to get her shots and Ariel was overly rude and very disrespectful! My sister had called prior to showing up to ask a few questions to have a clear understanding on a few things and she was told one thing but Ariel was saying something completely different and she started to get unprofessional which was uncalled for but luckily she has amazing coworkers like Luis to pick up her slack where she lacks!
• CJ

  Cedisha Janae

  May 18, 2026
  2.0
  I recently had an experience at Vetco that left me disappointed with the customer service I received from Ariel. I explained that the representative I spoke with over the phone told me I would still be able to use a coupon, even though the pet connected to the account was no longer with me. Instead of trying to understand the situation or help resolve it, Ariel kept pushing a payment plan promotion that I already stated I was not interested in. What really bothered me was that she laughed and said, “Well this is why I told you to get the promotion,” which came across as dismissive and unprofessional. I was simply going based on the information I had been given by another Vetco representative, and as a customer, I feel communication and policies should be consistent across all departments. Thankfully, Luis stepped in and handled the situation professionally. He listened, understood where I was coming from, and helped resolve the issue respectfully. I truly appreciated his patience and customer service. I hope Ariel can improve her customer service skills, especially when it comes to listening to customers, reading the room, and respecting when someone declines a promotion.

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