Petco

Reviews

• DJ

  Desiree Johnson

  Aug 8, 2026
  5.0
  Closed business early stating registers were closed due to flooding in the bathroom but went above and beyond allowing me to get my item while waiting in the parking lot.
• FH

  Fix Hunnit

  Aug 4, 2026
  1.0
  Use to come here to look at the animals and fish, but nowadays, they seem to be lacking the care and not fully stock up compare to last year.
• GT

  goddess treat

  Aug 3, 2026
  1.0
  This location has HORRIBLE customer service! Nicky was our groomer today, seems like she didnt want to service us. Even cancelled our appointment on the app before we arrived. My baby got a bath & hair cut, however his fanny wasnt even cleaned properly. Upon arrival there was another young lady at the grooming counter, she also didnt seem as if she wanted to be there. I do NOT recommend this petco.
• JA

  Jackira Alexander

  Jul 31, 2026
  1.0
  ⭐☆☆☆☆ If you have a grooming appointment scheduled with Maria Saldana at Petco, I encourage you to exercise caution based on my personal experience. I had a grooming appointment scheduled for 4:30p. Due to heavy rush-hour traffic from the Steel Creek area, I realized I would be about 10 minutes late. While that was my responsibility, I called Petco ahead of time to let them know I expected to arrive around 4:40p and asked if my dog could still be seen. Maria told me she had sent a text at 3:11p asking if I could come at 4:00p instead because the store closes at 6:00p and grooming normally takes about two hours. I explained that a phone call and voicemail would have been much more appropriate for a time-sensitive appointment. Her response was simply, “Oh well, I tried to reach out.” I then asked why Petco’s website allows customers to book a 4:30p grooming appointment if a full groom takes two hours. Maria stated I could still arrive by 4:40p, but not any later. Because of her attitude, I asked to speak with a manager. Isaac confirmed the salon closes at 6:00p, acknowledged there is no disclaimer during online booking regarding appointment length or late arrivals, and agreed that if I arrived by 4:40p, my dog could still be groomed. He was courteous and even provided me with Petco Customer Service’s number so I could report my concerns. I drove to the store as quickly as possible and arrived within the agreed timeframe. After I entered, another Petco associate (not a groomer) spent time greeting my dog, playing with him, and giving him a treat while Maria remained away from the front. When she finally came over, wearing AirPods, she refused to groom my dog because it was now just after 4:40p. I explained that had she checked us in promptly instead of delaying, we would have been checked in before the cutoff. She dismissed my concerns. I a manager. While waiting, Maria repeatedly talked over me despite my asking her several times to stop until management arrived. She then stated, “Regardless, I am not servicing him.” Because of how confrontational she became, in disbelief I wanted to record the interaction. The moment she saw my phone, she immediately ran to the back and never returned. When Isaac came, I explained the interaction & filed an updated complaint with Petco Customer Service. During that time, staff told me Maria has a reputation for having a poor attitude and that she had been in the back, not actively grooming another dog. I was also told my dog’s appointment likely could have been completed during the amount of time spent arguing and processing complaints.. I was there for over 40 minutes At that point, I no longer trusted her to care for my dog. Trust is everything when someone is working with your pet behind closed doors using sharp grooming tools. I completely understand employees wanting to leave on time. However, if Petco closes at 6:00p and grooming takes approximately two hours, 4:30p appointments should not be available for booking. If there is a strict late-arrival policy or grace period, it should be clearly disclosed during the scheduling process. This was my first experience using Petco Grooming, and unfortunately, it will also be my last. Isaac handled the situation professionally, but my interaction with Maria was one of the most unprofessional customer service experiences I’ve had. I hope Petco addresses its scheduling system, the professionalism expected from employees representing the company, and disciplinary action for Maria Saldana. Google doesn’t allow you to put zero stars. However, thank you to Isaac, Dime, and Britany who showed genuine concern, love, and care to my pup Bruno! They are the ONLY reason I’d consider returning, Maria is NEVER to be around my dog.
• KR

  Karina Rosa

  Jul 24, 2026
  5.0
  I cannot recommend Nicky enough! After having a disappointing grooming experience at another location, I was honestly nervous about taking Brady to be groomed again. From the moment we came back to Nicky at the Metro location (we had moved away and she wasnt close anymore) she completely changed that. She was kind, patient, professional, and treated Brady like he was her own. Not only did Brady come home looking absolutely amazing, but it was clear that his comfort and well-being were her top priorities. The level of care, attention to detail, and genuine love she has for the dogs she grooms truly sets her apart. The experience was so exceptional that I will gladly continue making the 35-minute drive every single time Brady needs grooming. Finding someone you can completely trust with your pet is priceless, and Nicky has earned a lifelong customer. Thank you for turning what had become a stressful experience into one we actually look forward to.

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