Carolina Veterinary Specialists Charlotte

Reviews

• SA

  Sherrie Arthur

  Aug 26, 2026
  5.0
  I was very pleased with the care and service provided to my dog, Faith. Although the outcome was not what I had hoped for, I truly believe they did everything they could to help her. Faith developed a serious autoimmune disease called IMHA, and throughout her treatment, they provided her with the best possible care. They kept me updated on her condition, answered my questions, and showed genuine compassion during an incredibly difficult time. Most importantly, they cared for Faith and loved on her when she needed it most. I will always be grateful for the kindness, compassion, and care they showed her. I greatly appreciate everything they did for Faith.
• SG

  Skylar George

  Aug 13, 2026
  5.0
  Had the most compassionate and empathetic experience here today. Wonderful staff and service.
• EP

  Emily Panebianco

  Aug 3, 2026
  1.0
  I had a very disappointing experience at Carolina Veterinary Specialists (CVS) Charlotte. My cat, who was recently diagnosed with diabetes, had a blood glucose reading of 700 and was vomiting on a Friday night. I initially took him to UrgentVet, and they recommended that we go to an emergency hospital. They contacted several ERs and directed us to CVS Charlotte. When we arrived, we were taken back immediately. The technician reviewed my cat’s history, and I specifically asked that we start with a blood gas test to determine whether he was in DKA before deciding on next steps. The technician also discussed urine testing and bloodwork, and I agreed to those tests after being given an estimate of approximately $1,000. The veterinarian did not come in to speak with me before my cat was taken to the back. I was later told that they needed to sedate him. Approximately two hours later, the veterinarian came in and told me that they had performed all of the testing, including X-rays and an ultrasound, which I had not understood that I was consenting to. I was very concerned to learn that I was being charged for testing I had not knowingly authorized. I was then told that my cat would need to be transferred to CVS Matthews to receive ER treatment and see an internist because there was no internist at the Charlotte location that week. However, the veterinarian then explained that an internist might not actually see him that weekend because they were "all booked up," and that he would likely remain in the ICU until Monday or Tuesday waiting to be seen. I asked what could be done that night to stabilize him. I felt that my questions were repeatedly met with being told that he needed to see an internist, even though I had just been told that an internist likely would not see him that night or over the weekend. Ultimately, because he was not in DKA, I agreed to fluids and discussed changing his insulin. The veterinarian repeatedly said, "I hope your primary vet isn't mad I switched the insulin," which was confusing given that I was being told my cat needed to be transferred to another hospital to see an internist. I explained that I would contact my primary veterinarian the following day to discuss the next steps. I was repeatedly told that my primary vet could not hospitalize my cat and would not want to see him. I again requested fluids and was told that insulin would not be given that evening but would be started the following morning, with a call to me first thing. The next morning, I was told that his blood sugar was still high and that he was agitated and aggressive. I was encouraged to leave him at the hospital during the day so they could check his glucose every four hours. The veterinarian seemed surprised that I was able to monitor his glucose at home. I was ultimately told that I could take him home if I felt capable of obtaining readings and monitoring him. I picked him up, and once home he completely relaxed and his blood sugar came down. Overall, the communication throughout this experience was extremely frustrating. I felt that my concerns and questions were not being adequately addressed and that the veterinarian was pushing a particular treatment plan rather than working collaboratively with me. Most concerning to me was being charged for diagnostic testing that I did not knowingly consent to. I understand that emergency veterinary medicine is complicated and that treatment plans sometimes need to change quickly. What I expected, however, was clear communication about what was being done, what I was consenting to, what the options were, and why those options were being recommended. Unfortunately, based on this experience, I will not be returning to CVS Charlotte for emergency care. I would rather go to another emergency veterinary hospital, even if it costs more.
• AB

  Abbey Burns

  Jul 29, 2026
  5.0
  Our dog got bit by a snake and needed to be seen pretty promptly. Dr Hofmeister and the vet techs were super communicative and walked us through every step of the process. He had to stay overnight and they called at the end and beginning of shift to give us updates. We are super thankful for the team that took such amazing care of our dog!
• DM

  Danielle Maguire

  Jul 23, 2026
  3.0
  Brought my dog in to check out her tongue and wanted xrays because I thought she swallowed a stick. Her tongue was cut badly and she had been lethargic and stopped taking food. The staff was friendly and the facility was clean so that gets most the stars. But honestly took extremely long to be seen. I'm not sure if they were short staffed, but it was not busy, only 3 patients ahead of me. I've been seen far sooner at busier vet hospitals. And the doctors refusing to see anyone else so we just had to wait for the shift change to happen seems quite ridiculous. Maybe this is the norm for charlotte ? Fine enough to take your pet to just be prepared to spend your day or evening there. Arrive at 6:06pm, fill out paper work and taken to room to wait 6:30pm assistant comes in asks basic questions & some vitals, lets me know shift change is happening and waiting for doctor to arrive at 7pm & that there are 3 people ahead of me 9:35pm told they're finishing up with person before us 10:04pm doctor comes in with assistant quick check confirmed exrays. They leave and get drugs to sedate 10:10pm come back with drugs says should be out in 5 to 10 minutes 10:30pm dr comes to check that she is sleeping & says someone will come get her for xrays 10:37pm someone grabbed her for xrays 10:45pm dr came back to let me know findings of xray, left to do another look 10:55pm came back to let me know more findings. Going to wake her up and get meds to bring home 11:11pm got my dog back and awake, just waiting on meds to go home 11:20 got meds & checked out finally

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