Banfield Pet Hospital

Reviews

• OR

  Owen Risop

  Aug 19, 2026
  1.0
  We took our kitten in for a routine neuter and he was given the wrong medication which ended up being a massive overdose. They gave him 100mg Trazadone pills in a gabapentin bottle which instructed to give 2 of, so my 7 lb kitten had 200 mg of Trazadone which is an insane dose. I had to rush him to the emergency vet, he is still there nearly 24 hours later. Spent all night at the emergency vet worrying and praying that my little guy was gonna make it. He was drooling incessantly and was literally overdosing in front of my eyes, it was heartbreaking to see. I usually give a lot of grace to people and I understand mistakes can happen, but this is simply an unacceptable mistake. This location is simply incompetent. It really should just get shut down. If you love your pet, go elsewhere. This was all for a routine procedure by the way. Banfield could care less as well as it’s a giant corporation, so if you try to talk to anyone who’s actually in charge you’ll just get the usual corporate run around. They’ll probably respond to this and tell me to email them, I’m gonna need more than an email. Do better. Go to a private practice or doctor owned/family run business if you love your animals. Banfield is a greedy corporation (owned by Mars Inc btw) overworking and understaffing their hospitals, and it shows with the quality of care. (See the reply below to prove my point they can’t even bother to have a human respond to me just an automated AI message lol)
• MO

  María Ortiz

  Aug 5, 2026
  1.0
  Vine a recoger medicina para mi perrita ya estaba esperando mi turno 20y cuando ya no había nadie la persona que estaba enfrente todavía me dice que tenía que esperar más por que no tenía tiempo de atenderme 😡 Fatal el Servicio…..!
• JM

  Johana Martinez

  Jul 25, 2026
  1.0
  I wouldn’t recommend anyone taking there pets here they do not give the proper care they need. I notified them my dog was constantly vomiting they never ran any blood work or tests to determine what was wrong. I took her to the ER and she is now severely sick and has low possibilities to live.
• YN

  Yu Nakanishi

  Jul 20, 2026
  1.0
  I have several concerns about this office, but my biggest issue is the excessive wait time, lack of communication, and overall lack of professionalism. Today, as on previous visits, I waited for more than an hour without anyone checking on me, providing an update, or even acknowledging the delay. I understand that offices can become busy and unexpected delays can happen, but patients should not be left waiting without any explanation. I want to make it clear that the young man who eventually assisted me was kind, professional, and very helpful. He was not the problem. The larger issue appears to be the way the office is organized, how time is managed, and the lack of coordination among the staff. There were two employees at the front desk, but only one appeared to be actively helping patients. The Black receptionist was efficient, professional, and handled her responsibilities very well. However, the other receptionist was sitting with her feet up on a chair while using her phone. There may have been circumstances that I was not aware of, but from a patient’s perspective, this looked extremely unprofessional and disrespectful, especially while several people were waiting. Even if only one computer or machine was available, there were still other ways to help, such as greeting patients, providing updates, assisting a coworker, preparing paperwork, or helping move the process forward. If there was a legitimate reason she could not assist, it would have been more appropriate to step away from the front desk rather than sit there using her phone in full view of waiting patients. Patients do not know what is happening behind the scenes, so staff appearance, communication, and professionalism matter. Patients make appointments for a reason. If one employee is handling phone calls or check-ins and another employee is available, that person should be acknowledging the next patient or taking steps to improve the flow of service. This office would greatly benefit from better organization and additional customer service training for the front desk staff. When patients have been waiting for a long time, someone should communicate with them and make an effort to address the delay. Unfortunately, this was not an isolated experience. During my previous visit, I was kept at the office for more than two hours for what should have been a simple check. After repeatedly experiencing long waits, poor communication, and disorganized service, I do not plan to return. Good healthcare is not only about medical treatment. It is also about respecting your patients’ time. Unfortunately, this office failed to do that.
• LK

  Lakeisha Hill (Kitty)

  Jun 18, 2026
  5.0
  They give Duchess the best care and love.

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