Brand Certified
Banfield Pet Hospital
3.8(110 reviews)
Certified by Banfield Pet Hospital • May 17, 2026
Business Details
8960 J M Keynes Dr, Charlotte, NC
28262, United States
Certified by Banfield Pet Hospital • May 17, 2026
(704) 596-6224
Certified by Banfield Pet Hospital • May 17, 2026
https://banfield.com
Certified by Banfield Pet Hospital • May 17, 2026
About
Certified by Banfield Pet Hospital • May 17, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • May 17, 2026
Hours
Certified by Banfield Pet Hospital • May 17, 2026
Monday8:00 AM - 6:00 PM
Tuesday8:00 AM - 6:00 PM
Wednesday8:00 AM - 6:00 PM
Thursday8:00 AM - 6:00 PM
Friday8:00 AM - 6:00 PM
Saturday8:00 AM - 5:00 PM
Sunday9:00 AM - 5:00 PM
Reviews
3.8
110 reviews
5 stars
66
4 stars
11
3 stars
3
2 stars
5
1 star
25
- AJAljay JacksonApr 22, 20265.0Always very helpful to any questions... and with a smile... and they handle, and take care of our babies 😄..in the best way
- JJJaQuetta JonesApr 22, 20261.0You can't cancel anytime you want to!!
- JBJemila BrownMar 25, 20265.0Nice care
- KKKJMar 20, 20261.0My dog has to be medicated before she is groomed and I have been going back and forth trying to get this script filled. Between the vet going on vacation for 3 weeks, leaving the script locked in her office, the script being written for the wrong dog, and the other script not being called into the pharmacy after being told they would call it in. I’m over it. This has been dragging for 2 weeks. I will be switching locations. Since I don’t know how to respond to the response sent by the company. I will not be emailing anyone to resolve the issue. I have burned enough gas and energy with it. I’m done.
- MRMackenzie RandallDec 8, 20253.0While the staff are kind and animal lovers, I’ve made the choice to leave after 5 years of care with them. If you have an injured pet, do not bring them here. A year ago they told me my dog had arthritis, and after probably $2,500 worth of visits and medication, yesterday they told me to amputate his leg. My dog has been in pain for a year and the lack of quality exams (literally just a glance at your pet) has prolonged his treatment to the point where we are DONE. They had no issue providing me with his medical records when requested, they are probably very used to that by now.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for preventive pet health care?
Banfield provides many preventive care treatments such as vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy at all stages of life.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and possible referrals. For emergencies during non-hospital hours, you should contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, diagnostic screenings, nutrition consultations, and dental care. It automatically renews yearly and is designed to maintain your pet's ongoing health.
How can I pay for an Optimum Wellness Plan at Banfield?
You can either pay monthly through automatic withdrawals from a bank account or credit card, or pay the full amount upfront to cover your pet's annual wellness plan.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are updated by phone, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's regular opening hours?
The hospital is open Monday through Friday from 8 AM to 6 PM, Saturday from 8 AM to 5 PM, and Sunday from 9 AM to 5 PM. It is closed on major holidays such as Christmas, New Year's Day, and Thanksgiving.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, Banfield Pet Hospital has wheelchair accessible restrooms and is welcoming to all clients, including LGBTQ individuals.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their official website or through the Banfield app available on iOS and Android platforms.
What nearby dining options can I explore before or after visiting Banfield Pet Hospital?
Nearby places include Blaze Pizza, CAVA (a Mediterranean restaurant), Tropical Smoothie Cafe, Dunkin', City Barbeque, Five Guys, Papa John's Pizza, and Piada Italian Street Food offering various dining choices close to Banfield.
What nearby shopping or services are close to Banfield Pet Hospital?
Near Banfield, you can visit The Shoppes at University Place shopping center, the Gallery of Flowers florist, nail salons like Pro Nails, mobile phone store T-Mobile, and banks such as Chase Bank and Sharonview Federal Credit Union.
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