Banfield Pet Hospital

Reviews

• SS

  Sumitra Sarkar

  Sep 17, 2026
  4.0
  I don’t have any bad experience, only thing have to wait sometimes a lot . Going to this hospital for last 10 years . Like Banfield .
• ME

  Matthew Egan

  Sep 8, 2026
  1.0
  Just like any large company that autodrafts monthly payments, you get robbed blind over the years trying access the services you've already paid for. Today, refusing to sell me the joint medicine my dog has been on for years, going back to the Steele Creek location, because this location has a new doctor was the straw that finally broke the camels back, which has included some incompetent doctor asking me to put a muzzle on my own dog to receive an injection. That should have been the last time, but lesson learned. I'll be picking up the joint medicine at another location, getting the dental service I've already paid for, and then switching to a real vet. My dog is getting older, and I can't continue to risk being denied service in his vulnerable years. You end up paying out of pocket for the real emergencies anyway. Your pet deserves better also.
• HH

  Hailey

  Jul 28, 2026
  1.0
  ⭐☆☆☆☆ I rarely leave negative reviews, but I feel other pet owners deserve to know about my experience. Within the past week, both of my cats were seen at this Banfield location. My cat, Koda, was diagnosed with an upper respiratory infection and prescribed eye ointment. I followed every instruction I was given. However, I was never told that the infection was contagious or that I should keep Koda separated from my other cat, Kyro. Had I been told that, I absolutely would have done so. As a result, Kyro became sick as well. When I called the hospital, I wasn’t asking for anything unreasonable. I explained that I had already paid an exam fee for Kyro the week before and was simply asking if they could help with the additional exam fee because I was never given instructions to separate my cats. Instead, I was transferred to the VP of the hospital. During the conversation, I felt repeatedly interrupted, talked down to, and treated disrespectfully. What was most upsetting was being told that it was not Banfield’s responsibility to tell me to keep my cats separated and that I should have asked whether Koda needed to be isolated from my other cat. As a pet owner, I relied on the veterinary team to provide important discharge instructions, especially regarding a contagious illness. I understand that clinics have policies and cannot waive every fee. My frustration is not just about the money—it’s about the lack of communication and the way I was treated when I raised a legitimate concern. Clients deserve compassion, respect, and clear instructions on how to care for their pets at home. I sincerely hope Banfield reviews both its discharge procedures and the way client concerns are handled so that other pet owners do not have a similar experience.
• EB

  Edith Boyd

  Apr 29, 2026
  5.0
  I love this place they always look out for my dog COCO gives him the care in the world with any concerns that I may have Thanks Team
• TR

  Thomas Robinson

  Apr 29, 2026
  5.0
  Speedy service. Easy to book the appointment. Friendly and very professional staff.

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