Banfield Pet Hospital

Reviews

• JK

  Joanna Kania

  Oct 7, 2026
  5.0
  Jamie at the front desk went above and beyond to give my pup, my daughter who has special needs, and myself very welcoming treatment and she was so personable and patient with all of us. I'm glad to see the good staff is coming back to stay at this location!
• VS

  Victoria Stokes

  Sep 24, 2026
  2.0
  I am beyond frustrated with Banfield Pet Hospital, and after years of saying I was going to find a new provider for my dog, the day has finally come. My dog had his comprehensive exam, including anal gland expression and nail trimming, on September 16. I spoke directly with the examining provider, and there were no major findings documented or discussed with me. On Saturday, September 19, my dog did not eat his meals at his usual times or his normal amounts, and he was not acting like himself. On September 20, he would not eat or drink at all and only took half of a dog biscuit from me. He continued to act unlike himself on September 21 and did not finally eat until that evening. He also had two very small bowel movements. On the morning of September 22, his mood appeared to be slightly better, but I noticed that the left side of his bottom was extremely swollen, red, and hot to the touch, with some drainage present. The area was also wet from excessive licking. I immediately called Banfield to make an appointment. During that phone conversation, the receptionist/technician specifically pointed out that his medical record documented difficulty expressing the left anal gland, although normal contents were ultimately produced. This is significant because the left side was the same area that was now severely inflamed. After being examined by the veterinarian today, I was left with a $73 bill for medication to treat a suspected infected anal gland. I questioned why I should be responsible for the cost of treatment when difficulty expressing that exact anal gland had been documented during the September 16 visit, just days before the inflammation and suspected infection developed. I spoke with the manager, Jamie, who confirmed that there was nothing in my dog’s medical record indicating previous anal gland issues before his September 16 physical. However, she refused to acknowledge the connection I was raising between the documented difficulty expressing the left anal gland and the subsequent inflammation of that same gland. To be clear, I understand that a documented correlation does not, by itself, prove causation. However, given the timing, the fact that there had been documented difficulty expressing that specific gland, and my dog’s subsequent symptoms, I believe this deserved to be taken seriously and investigated rather than simply dismissed. What was especially frustrating was that the veterinarian did not return to the exam room to discuss my concerns. Instead, Banfield ultimately refused to take responsibility for the cost of his treatment. My dog is almost 12 years old, and in all of his years of receiving veterinary care at Banfield locations nationwide, he has never had an issue with his anal glands before or after an expression. He was also noticeably more fatigued after this particular comprehensive exam. I recognize that this could have been related to the vaccination and multiple services performed that day, but in hindsight, it was another change that concerned me. I have been paying approximately $85 a month for Banfield’s wellness plan, primarily to cover his comprehensive exams and dental care. I understand that not every medical issue can be predicted or prevented, but when a problem develops shortly after a procedure—and there is documentation that the exact area was difficult to express—I expect my concerns to be acknowledged and investigated rather than dismissed. As a healthcare professional of more than 10 years, I strongly encourage everyone to advocate for themselves and their pets. Ask questions, review the medical record, and don’t be afraid to push for an explanation when something doesn’t make sense. For us, this experience has made it clear that it’s time to find a veterinary provider where I feel my concerns are heard and where there is accountability when something goes wrong.
• CC

  charlotte clark

  Aug 31, 2026
  1.0
  Bad communication. I called ahead to let them know I went to the wrong location and would be about 8 minutes late, and the staff member on the phone said 'no worries.' When I arrived with my cat, I was suddenly told the doctor needed to leave early and they couldn't see us. Could have told me that on the phone.
• TB

  Tamara Berg

  Aug 24, 2026
  1.0
  I would not recommend this Banfield location to anyone dealing with a sick, elderly, or declining pet. If I could give zero stars I would. Maybe this location is adequate if your pet is perfectly healthy and only needs routine vaccines or basic preventative care. But if you have a pet you deeply love who is actively declining, I would strongly urge you to go somewhere else. Our 13-year-old dog became lethargic, stopped eating normally, and was clearly deteriorating. Despite that, there was an alarming lack of urgency, compassion, follow-up, and communication. We had to push for pain medication. We had to push for an ultrasound because we were not comfortable simply waiting 30 days to see whether liver medication helped. The ultrasound then had to be performed twice, and it took approximately 11 days to get results while our senior dog continued to decline. We repeatedly tried to reach the veterinary team because we were scared and watching her get worse. Eventually, we lost confidence in this location entirely and took her to another veterinarian for a completely new evaluation. Less than two weeks after this ordeal began, we had to make a heartbreaking decision. I am fully aware that veterinarians cannot save every elderly or critically ill animal. That is not the point of this review. The point is that when a family is watching their beloved pet deteriorate, they should not have to repeatedly chase a veterinary office for basic communication, advocate for appropriate symptom management, and beg for diagnostics to be taken seriously. The level of care and communication we experienced was unacceptable. In my opinion, the handling of our dog's final weeks represented some of the poorest veterinary care we have ever experienced. If your pet is healthy, perhaps your experience will be different. But if your animal is sick, elderly, or declining and you need a veterinary team that will communicate, show urgency, and treat your concerns seriously, I would go elsewhere. Our dog deserved better than what she received here, and I deeply regret trusting this location with such an important and irreversible period of her life.
• NC

  Nikki Craven

  Aug 12, 2026
  1.0
  We have been bringing our senior dog to a banfield since he was 9 months old, so this is not based on one bad visit. We have watched what used to be an excellent veterinary practice turn into what now feels like a high-volume revolving door. The care here used to be exceptional. The vets knew our dog, knew his history, and there was actual continuity. That is no longer the case. The veterinarian turnover is ridiculous. Every visit feels like meeting someone new and giving a PowerPoint presentation on our dog's medical history. We have spent well over a year trying to troubleshoot recurring health issues, yet we constantly have to re-explain symptoms, previous testing, medications, and what has already been ruled out. Apparently, after being a patient somewhere for nearly your entire life, you can still somehow arrive as a stranger. For a young, healthy dog needing vaccines, maybe this assembly-line model works. For a senior dog with complicated medical concerns? Absolutely not. Our dog now needs a procedure requiring anesthesia. Because of his age, we take that risk seriously. After bringing him here since he was 9 months old, you would think we would have a veterinarian we know and trust enough to place his life in their hands. We don't. The inconsistency extends to the staff as well. Calling the office has become its own adventure. Will someone helpful answer? Will you be put on hold and forgotten? Will you have to call back and follow up multiple times? Who knows. The only person I can consistently praise is Lauren, one of the veterinary technicians. She is thorough, professional, personable, and genuinely seems to care. And then there is Banfield's **Wellness Plan**. They are very concerned with getting you enrolled and collecting that monthly payment. But God forbid the quality of care deteriorates to the point that you no longer feel comfortable allowing them to treat your animal. In our experience, there is suddenly very little flexibility when you want out. We no longer trust this practice enough to have our senior dog anesthetized here, so we are moving his care elsewhere. Yet we are still expected to keep paying for the Wellness Plan. So now we get to pay another veterinarian to properly care for our dog while continuing to send Banfield money for services we no longer trust enough to use. What a wonderful, unethical system. In my opinion, Banfield corporate seems far more committed to retaining recurring revenue than retaining the trust of pet owners or quality staff. We stayed far longer than we should have because we remembered what this practice used to be. Unfortunately, nostalgia does not provide good medical care. If you want a veterinarian who actually knows your animal, understands their history, and gives you confidence when serious medical decisions need to be made, I strongly recommend looking elsewhere. We brought our dog here from 9 months old into his senior years and are leaving at the stage when he needs them most feeling like nobody there actually knows him. Banfield will still happily keep charging us, though. That should tell you everything you need to know.

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