Vetco Total Care

Reviews

• JS

  Juliana Stoddard

  Jun 29, 2026
  5.0
  My dog loves the staff here! They ease her anxiety and are always so kind. They are informative and helpful but never pushy. I won’t take her anywhere else!
• LD

  Lonntay Dunbar

  Jun 27, 2026
  5.0
  everyone made me and my anxious dog Johnny feel welcome and comfortable. They took very good care of Johnny and tailor a plan that was in my budget and good for Johnny. I will recommend bringing your pet here they really do care about your pets.
• ML

  Mei Lisa

  Jun 26, 2026
  1.0
  I had the worst experience coming here today with the whole team especially Dr. Taylor. I bought my French bulldog in for his allergy shot in which this wasn’t his first time here! They decided to take him out the room and I notice it’s taking a little while I get up and ask what’s going on! I was told they are waiting on the doctor I asked why did I just hear him yelp! I was told they put a muzzle on my dog!!!!!! That he bites, my dog has been to other vets before we came here and I haven’t ever heard he’s attempted to bite and he hasn’t ever had to be put in a muzzle! At that moment I told them stop care bring me my dog, they didn’t bring me my dog and continued to give him the shot! And Dr.Taylor was extremely rude, I was speaking with her she walked away and wouldn’t tell me her name. And I said he will not be returning she said “yea tell me where to send his records” with a nasty tone! Very professional right?
• YK

  Yuna Kim

  May 8, 2026
  1.0
  I do not recommend this place at all. Since day one all they have been trying to do was add additional charges of unnecessary services. We had Dr. Taylor take a look at our baby. Lack of professionalism. Talking to me as if I was her friend. No care in the world is my baby is sick or not. Finally, few hours after my baby left this world. During those hours, no call. No notice. Just 4 hrs of absolute nothing. Please do not come here. I can not let another pet have this same experience.
• MK

  Mark Kim

  May 7, 2026
  1.0
  Last night, our family cat passed away. We had a veterinary appointment at noon (12:00 PM) at Vetco Total Care , where we met the attending veterinarian for the first time. However, the veterinarian displayed an overall lack of professionalism and empathy. Throughout the examination, her indifferent and detached attitude made it difficult for us, as pet owners, to feel any sense of trust. At that time, our cat was not in perfect health, but did not appear to be in an immediately life-threatening condition. The veterinarian advised us to leave the cat for further examination, stating it would take approximately 1.5 to 2 hours. However, we did not receive any update even after the expected time had passed, and we had to call the clinic ourselves. Only then were we told to return at 4:00 PM. As a result, our cat remained at the clinic for more than 3.5 hours. When we returned to pick up our cat, the situation was far more serious than expected. The veterinarian had not performed even a basic oral examination and was unable to locate a vein, which meant that blood testing could not be conducted. In other words, it appeared that little to no meaningful examination or treatment had been completed. Only at that point—after more than 3.5 hours—did the veterinarian inform us that the condition was critical and advised us to go to an emergency clinic immediately. We rushed our cat to an urgent care facility, but despite our efforts, our cat suffered from respiratory distress and ultimately passed away. We believe that if more prompt and appropriate judgment and action had been taken earlier, the outcome might have been different. Our family is deeply shocked and grieving from this loss. If there had been more responsible and timely care during the initial visit, we may have at least had the chance to spend a little more time with our beloved cat in its final moments. We strongly believe that those who work in medical care—especially those responsible for lives—must possess not only professional competence, but also a basic level of responsibility and empathy. Without these qualities, no one should be entrusted with the care of life.

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