Banfield Pet Hospital

Reviews

• AI

  Anna Ippolito

  Sep 12, 2026
  1.0
  I rarely leave reviews, much less negative ones, but this experience left me so frustrated that I feel obligated to share it. I scheduled an appointment at the Banfield location off Airport Rd. yesterday for one reason: my dog’s medication had not seemed to be working, she was having adverse effects, and I wanted to discuss switching her to something else. I also updated one vaccine because I was told at her previous appointment that it was required for her to be seen. I made all of this very clear in the comments when I booked the appointment and again when I arrived. From the moment we were brought back and when I started talking with the nurse, Melissa Leta, I felt like she was not actually listening to me. Every time I tried to explain what was going on with my dog, the conversation seemed to get redirected toward wellness plans, additional vaccines, and other services I wasn’t there for. I left feeling like selling products was more important than understanding why I had brought my dog in the first place. I also experienced a couple odd/smart remarks from her as well, but I ignored them and chalked it up to being a personality issue. What really upset me was overhearing a conversation just outside the exam room door before the vet came in. I could clearly hear the nurse Melissa making comments about me (mocking what I said to her word for word; even the tone in which it was said), my dog, and her vaccination history to the vet. It felt incredibly unprofessional and honestly embarrassing. Then the vet and nurse walked into the room smiling and acting overly friendly. At that point, I was very uncomfortable and questioning whether my concerns were even being taken seriously. The whole situation just felt very mean and judgmental and all I wanted was to get my dog out of there. To make matters worse, (and despite our previous discussion - where it appears either she wasn’t listening or intentionally chose to ignore it) she tried to charge me for another behavioral evaluation even though I had already paid for and completed one a few months prior. I knew this was coming, that is why I had specifically mentioned it before the vet ever came into the room. The reason for my visit was a medication change, not another behavioral evaluation. There wasn’t even any type of “evaluation” performed. When I was made aware that I was going to be charged again, I questioned why, and it was eventually (and reluctantly) removed, but it never should have been added in the first place. By the end of the appointment, I was so shaken up and frustrated that I just wanted to leave. Instead of feeling like my dog’s needs were the priority, I felt like I was being pushed toward additional services and charges while the actual reason for my visit was overlooked and hardly discussed. Total waste of money. I walked into Banfield looking for help with a medication issue and left feeling extremely frustrated, judged, and disappointed. Doesn’t help when I am already dealing with and trying to seek care and healing for my dog with separation anxiety. Needless to say, I certainly won’t be returning to this location, or any other Banfield location again. I would also encourage other pet owners to carefully consider where they take their pets for care. Let’s try being more kind and empathetic especially if you work in patient-facing care. And if you’re so miserable that you’re going to be ugly, maybe don’t be so loud, and definitely don’t do it right outside the door.
• RB

  Robert Brunson

  Aug 26, 2026
  5.0
  My wife and I were traveling in Hendersonville for her job. I looked up this Banfield for a follow up to some issues our pet, Jax was having! Called Banfield Sunday on the road and they answered promptly, which was a far cry from our home base Banfield!! The receptionist was very friendly and war, also a day and night difference!! Got Jax an appointment for Monday, NP! Everything about this Banfield was so much different from what we experience at home! Ours used to be this way but not anymore! The vet assistant was so warm and gentle with Jax and the vet was very thorough, which pissed me off even more because, this issued should have been handled at home! So long story short, I keep a list of all the Banfields we come across because Jax is always with us when we travel and Arden is now #2 on the list next to Sanford, NC!!
• SG

  Sheila M Garza

  Aug 1, 2026
  1.0
  System was down lack of be Communication while my pet was under anesthesia
• JS

  Jennie Sealey

  Jul 27, 2026
  5.0
  I see Dr Corley & Dr Cassie on the regular with my passel of dogs. Kind, thorough, honest & supportive through all transitions of life. Could not praise them enough.
• SB

  Sarah Brooks

  Jul 24, 2026
  1.0
  Response: here’s the thing, I already did follow up with you. You made it impossible for me to cancel my dogs plan and when my cat died you told me I couldn’t cancel it because I owed over $400 first because I hadn’t paid into it what I had used. What?!!!! No compassion. You can’t make it right at this point. I already overpaid to cancel and will never trust Banfield again. Your customer service was a bust when I called. They did NOTHING to help me or make it right The worst care my dog has received Their wellness plan is misleading and a rip off Take your pet elsewhere

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