Banfield Pet Hospital

Reviews

• JH

  John Hauschild

  Jul 22, 2026
  1.0
  Great pet hospital. DO NOT sign up for the pet insurance program! They say you can cancel anytime, however you will still owe the balance and they quickly send you to collections, without direct contact. They sell you to IC Systems, who doesn't care about the contract and will not provide any information, when disputed. I was sad to leave Banfield, after many years, but the disconnect between the individual hospital and the corporate office was obvious and frustrating.
• AK

  Alison Keehn

  Jul 1, 2026
  1.0
  PRESCRIPTIONS ARE A NIGHTMARE. my dogs suffer because they never have the same doctor in and they tell you they will be in tomorrow and then they aren't. There are tons of vets here now. GO ELSEWHERE. MY DOG IS HAVING AN ANXIETY ATTACK FROM THUNDER BUT THEY CANT FIND THE DOCTOR WHO CAN REFILL THE SCRIPT. ITS RIDICULOUS. I really hate this place. It's always a ridiculous hassle and no cheaper than a private vet.
• VA

  Victoria Algiene

  May 22, 2026
  2.0
  I drive 2 hours one way to bring my pet here, my dog is enrolled in a pet wellness plan, Emmy is great, the male that answered phone yesterday for me was rude over phone, I asked what was covered on our plan and he brought up a fecal test available, I said there’s no way I’m bringing in a sample. He said I didn’t say you had to. Dr. White I didn’t vibe well with on our first visit for an initial checkup last week; she didn’t check his ears. Yesterday I came in my dog is in a bit of distress; discomfort I’ve told them both times he’s a chewer god knows what he’s gotten into; he’s got diarrhea and literally bleeding out of his rectum; but all other vitals are fine; but because I initially told them that I have a financial budget, they pushed for a Parvo test; which my dog is 2. I was pretty sure was negative; and it was. Then gave him another initial exam even checked his ears this time told me he has a lot of debris I need to start with cleaning with cotton balls at home, could be an ear infection. Kept repeating how I’m on a financial budget treatment for my dog is limited; However on the Banfield website which I even brought up and the staff clearly had no information regarding what I asked. I mentioned there’s help, I could apply for if I needed to, just please treat my dog. Hope funds on your website is based on medical and financial eligibility; treatment and application must be done at a Banfield location, but yet no one knows about it or even offered; just repeat how I’m in a budget; I had to take my dog out my self let him poop in front of store asked a random stranger to hold him so I could collect his stool: Was pushed antibiotics like any other dr in the US, and hopes that will work; thinking it’s a parasite and I’m sent home pending test results. Out $102, testing I didn’t think he needed; treatment I hope something wasn’t missed; still left feeling same way I felt coming in.
• DM

  Diane Mastin

  Aug 12, 2025
  5.0
  Nice employees

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