Banfield Pet Hospital

Reviews

• JJ

  Jessica

  2 days ago
  2.0
  Staff was good and place seemed clean. However, they have shady business practices. I went in to get my recently adopted pet checked and found out some devastating news about his health. It was not life threatening and surgery would fix it, but they quoted me almost $2000, I was stunned and couldn’t think straight because I could not afford that at all but could not just abandon my pet. Clearly not feeling great and overwhelmed, the nurse or whoever told me about the wellness plan and said i would only have to pay $700 if i signed up that day. Of course I did it seemed like the only logical thing to do but did not realize that every month I was paying for services i would never use for example dental cleaning when my pet did NOT have any teeth. Obviously you can’t cancel until you hit a year. On top of that, after the surgery, my pet was puking and i took him back in, I had a follow up question for the vet but he was on his lunch break so I could not see him, they took down my question and message and then I never heard back… I recommend trying a few other places before spending an arm and a leg on them
• LW

  Lena Williams

  Oct 15, 2026
  5.0
  Staff were friendly and knowledgeable. They informed me of the price before servicing.
• MM

  Myview

  Sep 23, 2026
  1.0
  Think twice about the Optimum Wellness Plans. They’re a HUGELY dishonest product. Just recently had to cancel my plan as my pet had passed away. They continued to charge me and started a new plan for a dead dog. Then to cancel said plan I had to PAY for services not rendered. I understand the plan had just renewed but none of the plan was used. I had to pay out of pocket for my dog to be put down and then had to pay more for services my dog did not receive. I’ve had the plan for a few years. Never once received a discount on medications. I think the only perk was not having to pay a bill to see the vet. Will not be going back to the plan. Major waste of money. Staff on the phone for the wellness plan was horrible to deal with. Think twice before you’re shafted too! I’m not sure what’s wrong with their phones. I should have known this was fake and misleading when I asked about adding flea, tick, and heart worm protection. The desk attendent ran some numbers for me on what would cost more. She kept trying to get me to add the medication to my wellness plan. I asked her what the costs were on the plan and costs off the plan. My jaw about hit the floor when she told me it would cost MORE to add the protection to my plan then to just buy it out right. It was going to be another $100 if I bought it through the plan! I asked the desk attendant if I heard that right. I asked if it would cost more to do it as part of the plan. She said, “yes the plan costs more but we’re not supposed to tell people that.” Should have known then not to trust it! Please save yourself the trouble and don’t get the optimum wellness plan!
• NG

  Nikki Glines

  Sep 16, 2026
  5.0
  I went to the Southtown location as my orignal location is Brentwood but they were surprisingly closed on a Sunday. South town were all absolutely fantastic. Dr wischmann was absolutely fantastic. I had to come in three separate times for my ill cat and I think we have her illness figured out. It’s not a convenient location but the staff there have been phenomenal.
• RS

  Robbie Speers

  Sep 8, 2026
  3.0
  The last two visits, when I went to pick up my cat it took about an hour from actually walking into the building to actually get my cat and leave. The first time was because his vet talked to me about various things she noticed; I appreciate a vet who is hands-on, detail oriented, and communicates clearly with the customer like she does with me. Dr. Wischmann is great and I love that she remembered my cat from her previous owner a couple of years ago. The staff is also lovely but something with how the facility is ran is making things slow, and other things are not communicated as well. Which is not how it was for years when we took our dog there for regular checkups. Yesterday's checkout was a lot of back and forth between the one front staff member and the vet. I was presented with a large bill and trying to figure out what was what. Instead of printing it out, the staff member just let me view it on her computer. I felt rushed because I didn't want to stay behind the desk examining her screen. Then I was given a card for my cat's food; it was rung up on the bill so I assumed it was part of the bill. It turns out it's still a separate purchase. I was supposed get this card the last time and I was not. This time a different staff member said most people just go to the shelf and pick up the one they're getting. I did not know what kind to get, I was waiting for someone to explain what type (what brand, etc) I was supposed to get and I would get it. It's like I was expected to know what to do, without ever being given explicit instructions prior. To add to that confusion, the first staff member kept referring to the "Starter Kit & 30 Refill" as the food and not the plug-in for anxiety. This caused confusion when I went back up the the facility today to get the correct food, and learned I still had to pay for that. I wish the staff had explained that better when handing me the card; that the prescription food was still a separate purchase on top of the vet bill I just paid them. I was also not asked about his next visit; considering we're potentially treating a urinary infection, I assume they want to see him sooner than his next 6-month follow up but I have not been contacted about it.

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