Houndstown has more than 6000 square feet of indoor play space, with 6 playrooms and a spa facility. Dogs are grouped by size (small, medium, and large), age, and play style into playgroups that they enjoy. They form a pack each day and play when they want, then sleep when they want. All day play is off-leash in the playrooms. Grooming baths are available, along with nail trimming, teeth brushing, ear cleaning, and brush-outs.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.