Banfield Pet Hospital

Reviews

• PJ

  Patricia Jefferson

  Oct 8, 2026
  5.0
  Staff was kind and professional. Gave information needed for wellness check and other benefits.
• DT

  Drew Taylor

  Sep 10, 2026
  1.0
  ⭐️ 1 Star It takes a lot for me to leave a negative review, but I feel like I have to share my experience. My dog started urinating blood, so I took him to this vet yesterday. I’m currently out of town for work, so my girlfriend had to take him in for me. We initially thought it could be a UTI. They tested his urine, and that came back negative. They then recommended X-rays because they were concerned it could be kidney stones. We agreed to the X-rays, but thankfully no stones were found. Instead, we were told they saw what they believed was a small crack in his pelvis. I find that difficult to believe based on how my dog is acting. He is a small, older, somewhat overweight dog who has no trouble getting up, going downstairs, or moving around, and he does not appear to be in pain. They offered to send the X-rays to a radiologist for further review, but I declined that additional service. The biggest issue, however, is what happened afterward. My dog left the vet still urinating blood, and we still don’t have an answer as to why. I was told his medical records and X-rays would be sent to me the following day. It is now noon the next day, and I still have not received them. I have called the office and ended up having to leave a voicemail. I paid approximately $600 for testing, including the X-rays. I don’t think it is unreasonable to expect to receive a copy of the X-rays and medical records promptly, especially when my dog is still experiencing the exact same concerning symptom that brought him into the office in the first place. From a customer-service standpoint, this is unacceptable. But more importantly, from a pet owner’s standpoint, it is extremely upsetting. I’m out of town, my dog is still peeing blood, we don’t know what is causing it, and I feel like there is a complete lack of urgency or communication from the clinic. I understand that not every medical situation has an immediate answer, but I do expect communication, access to the testing I paid for, and some sense of urgency when an animal is still symptomatic. I would not recommend this experience to another pet owner.
• SM

  Sharon Mitchell

  Jul 8, 2026
  5.0
  The people there are really nice when it comes serving my dog
• BT

  Becky Taylor

  Jun 27, 2026
  5.0
  Dr. Clark at Banfield at Tiffany Springs is the only reason I go there. She is by far the most understanding Vet I have ever seen. She truly cares about what’s best for your pet and not about Sales or money. I trust her completely to always tell me what’s best for my dog. You can tell she genuinely cares.
• AG

  Annie Garnett

  Jun 19, 2026
  5.0
  We love our Banfield vet! We see Dr. Kramer and she’s the best! Our golden retriever had a terrible skin condition as a young puppy. And it took less than a month for it to completely clear and heal up under her care! The Techs are incredible as well (especially Maddie). We bring both dogs to Banfield and they don’t miss a beat!

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