Banfield Pet Hospital

Reviews

• LT

  LEONARD TROTTER

  1 day ago
  5.0
  The staff is always nice and friendly
• CC

  Cat In The Chat

  Oct 6, 2026
  5.0
  The entire staff were all genuinely nice & helpful. Much better than the Banfield we used to take the cats to in the city.
• AM

  Alex M

  Sep 25, 2026
  1.0
  I have never been treated so disrespectfully by a veterinary clinic. My original appointment had to be rescheduled, and I agreed to the inconvenience even though it meant having to leave work early to make the new appointment time. When I arrived, I was immediately pressured to agree to a $90 antibiotic injection before my cat had even been examined by a veterinarian. I specifically asked whether my cat could instead be treated with an oral antibiotic that was less expensive but just as effective. Once I asked for the less expensive oral option, the attitude changed completely. I was essentially told that they would not treat my cat with the medication I was requesting. I eventually got to speak with the veterinarian, and the experience somehow became even worse. She was rude, dismissive, and more interested in arguing with me than actually listening to my concerns. She accused me of stressing my cat out simply because I was asking questions and advocating for his care. Every legitimate concern I raised was brushed aside. Let me be very clear: I am the person responsible for my pet, I am the person paying the bill, and I expect to be treated with respect when discussing his medical care.Don't pressure me into a $90 injection and then become hostile when I ask reasonable questions. What was especially disturbing was that the willingness to treat my cat seemed to disappear when I declined the $90 injection and asked about the oral alternative. This is their goal - to fleece as much money as possible out of their customers. I don't expect a veterinarian to prescribe something they genuinely believe is medically inappropriate. I do expect them to examine my animal, explain their reasoning, discuss reasonable alternatives, and treat me with basic courtesy. Instead, I encountered pressure, dismissiveness, and an attitude that made it very clear that questioning their recommendation was not welcome. I ultimately told them I would not be returning to this clinic. After this experience, I wouldn't recommend them to anyone who expects to have an actual conversation about their pet's care rather than simply being told what treatment to purchase. I came in looking for veterinary care for my cat. I left feeling like I had been treated as an obstacle to a sale. UPDATE 10/6/26: Nothing has been done to address the horrible service, disrespect, and complete lack of concern I experienced at this clinic. Their response to my Google review was nothing more than a public-relations performance designed to make it look like they cared. In reality, there has been no meaningful effort to resolve the situation, take responsibility, or address my concerns. A response posted publicly means nothing when there is no action behind it. This experience has only reinforced my decision that I will never return to this clinic and cannot recommend it to anyone who expects to be treated with basic respect and professionalism. UPDATE 10/8/26: I received a phone call from a manager, yet the conversation resulted in absolutely no resolution. The call did nothing to address my concerns, take accountability for the unacceptable treatment I experienced, or demonstrate any genuine commitment to making things right. I stand firmly by my original review. This experience has only reinforced my belief that this clinic does not deserve the trust of pet owners. If you care about your pet's well-being, expect basic professionalism, and have even a shred of self-respect, I strongly urge you to take your business elsewhere. No pet owner should have to fight this hard to have their concerns taken seriously, and no customer should be treated with this level of disregard. Based on my experience, I would not recommend this clinic to anyone.
• LS

  Lori Sommer

  Sep 23, 2026
  4.0
  I brought my dog in for IV fluid.
• DE

  Darrnell Essex

  Aug 12, 2026
  5.0
  Excellent service

Frequently Asked Questions About Banfield Pet Hospital