Petco

Reviews

• LM

  Leroy Mcpherson

  4 days ago
  5.0
  Customer service was great.
• YY

  Yoo

  Aug 16, 2026
  1.0
  Would give zero stars if possible. I have been buying pet supplies at this location for over 5 years and have always had fine experiences with the regular store staff. Over the past few months, I decided to start buying fish here to add to my aquarium, whereas I used to buy all my fish from specialized fish stores. A few days ago, I carefully picked out one betta and two guppies. Unfortunately, two of them were in poor condition right after I brought them home. Despite my best efforts to medicate and treat them, they passed away. I was deeply heartbroken over losing the fish I had so lovingly chosen. Remembering that a helpful employee had previously informed me about a 30-day return policy, I drove AN HOUR to the store with the dead fish. When I arrived, I was met by a female employee claiming to be the manager. Her behavior single-handedly ruined my trust in this store. She treated me with utter disrespect and zero empathy, acting as if I had abused the fish, and immediately shut me down, saying she couldn't process a return without a water sample. She nastily implied, "How do I know it wasn’t your water that killed them?" Her logic makes zero sense: I put all 3 new fish in the same tank, and my existing fish were all completely healthy and thriving. You sold me sick fish in the first place, wasted my time and energy, and now I even have to worry if these sick fish brought an unknown virus that might infect my whole tank! Why would I intentionally kill my own fish and waste a 2-hour round trip over $14 just to cause trouble? When I nicely explained that no one had ever informed me about needing a water sample, she gave me an incredibly condescending look—as if I were blind—and snapped, "We have it posted on the tanks, didn't you see it?" Even after I told her I drove over 2 hours round-trip, she remained cold, rude, and dismissive. Experiencing the grief of losing my pets and then being subjected to such malicious accusations by a manager is utterly unacceptable. It’s deeply sad that a mere $14 and one awful manager ruined my 5 years of loyalty. While I appreciate the front-line staff who have been kind in the past, because of this manager's unacceptable attitude, I will NEVER set foot in this store again.
• DD

  DjAdoSTL

  Aug 13, 2026
  1.0
  Horrible customer service inside the Vetco. Ignorance and lack of customer service is huge here. If your front counter representative of this clinic is rude and nasty…. I can only imagine what the actual “veterinarian” is like. Take your fur babies elsewhere!
• AF

  Ashley Farmer

  Jul 19, 2026
  1.0
  Multiple times now, I have shopped the clearance section in this particular store and the item is not priced, you take it to the front to check out and they attempt to charge you full price. This store needs to do a better job of either a) cleaning up the clearance section or b) making sure everything is labeled properly and that all the employees are trained how to handle items coming from the clearance section.
• DM

  Dana Merritt

  Jun 24, 2026
  5.0
  I brought my dog to vetco for surgery. She had a growth that I wanted removed. The staff was very attentive. Dr. Moore was simply amazing. He answered all my questions and Naandi was treated with the utmost care. The staff in store is always friendly and helpful. I’ve.been coming to this store for years. I am pleased with the service and hospitality.

Frequently Asked Questions About Petco