Banfield Pet Hospital

Reviews

• TN

  Tina N

  Aug 9, 2026
  1.0
  Online scheduling sucks. Brought my sick pet there from 40 minutes away, to find out that the appointment was "canceled", even though I had a confirmation email. Will not be going here again.
• DP

  Dustin peterson

  Jul 29, 2026
  1.0
  Do not use their website to schedule appointments. I scheduled an appointment for my cat online since she’s been in a good bit of pain and when I show up they had no information on me, my cat, or what i needed. I was turned away with my crying cat that has been in pain and waiting for this appointment for 3 days. I got a confirmation email telling me I was scheduled, doing my due diligence I called to confirm over the phone but I was sent to voicemail 2 times prior to the appointment. I’m very upset for my cat who needs help but was turned away, on top of needing another car ride to an emergency vet. I was offered to reschedule for either a Friday evening or a Monday afternoon (3 and a 6 day wait). Very very frustrated and disappointed with the lack of care given, especially when the lobby is filled with my cats cry’s. If your online sign up isn’t working take it down and don’t send costumers confirmation emails!
• PK

  pathetic_ kitten

  Jul 19, 2026
  1.0
  Charging someone 100$ to cancel their membership because their pet died is insane. Take some tips from Chewy yall. They send a card and flowers and deactivate your account for you. You guys are worthless and cruel. No heart and probably not a pet person either. Not my experience but just had to share this fact so people know what they are getting themselves into. You guys are greedy
• LJ

  Liz Jones

  May 27, 2026
  5.0
  so grateful for this vet! they were the only ones close to me that could get me in same week as i thought my new puppy had worms! I was a little weary because of the reviews online but i love that they are open on the weekends and love that they have. special plan to help protect my new baby girl. And able to find out what breed she is just for signing up for the well package. There normal prices are the same as the other vet i typically take my cats to, definitely will be continuing to come back and recommend.
• KD

  Kristina Detmer

  Apr 21, 2026
  1.0
  I had an extremely frustrating and disappointing experience at Banfield Pet Hospital and will not be returning. I dropped my dogs off at 7:30 AM—one for a dental cleaning with anesthesia and vaccines, and the other for a routine checkup and vaccines. I personally checked them in and confirmed that my phone number was the contact number. My number was also written on their clinic collars. I waited all day with no updates. Around 2:00 PM, I finally called for a status update, only to be told by Dr. Lyerly that she had already called me an hour earlier. This was simply not true—I had no missed calls or voicemail and I had my phone with me constantly. When I questioned this, I was then told she had contacted the primary account holder (my husband), which was also not true. He received no call or voicemail either. This is especially concerning given that I was the one who checked them in and provided my contact information. This is the second time I’ve experienced communication issues like this at this location. What is most disappointing is not just the lack of communication, but being given conflicting and inaccurate explanations when I asked about it. When a pet is under anesthesia, timely and accurate communication is not optional—it is essential. This experience has completely eroded my trust in Dr. Lyerly and Banfield in general, and we will no longer be doing business here. I strongly encourage management to address these issues so other pet owners do not have a similar experience.

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