Banfield Pet Hospital

Reviews

• JK

  Jennifer Krzmarzick

  3 days ago
  5.0
  The tech and vet were great. This is a dog that I adopted at age 10 and she has a lot of anxiety and the staff were amazing with her and were able to provide her safe efficient and caring service today and I am very appreciative
• JD

  Joseph Dorau

  6 days ago
  1.0
  I have been a Banfield customer for over 12 years, relying on your clinics for all of my pets' healthcare needs. That trust ended when your team failed to properly diagnose my dog with lymphoma. Because of that oversight, his cancer has advanced to Stage 5, severely shortening his life. I am completely heartbroken that such precious time with him has been stolen. In October 2025, I brought my dog in specifically to address health concerns, including enlarged lymph nodes. A cytology was performed, but the attending doctor called to inform me the results were inconclusive. She verbally reassured me that because my dog seemed healthy and in good spirits, it was unlikely to be anything serious. She noted that while a biopsy was an option, she did not deem it necessary. I trusted her professional recommendation. Over the following months, my dog’s health steadily declined. He developed anemia, elevated liver enzymes, and sudden blindness. Each time I brought him in with these symptoms, I was repeatedly told it was just normal aging or nothing to worry about. The only external referral I received was to an ophthalmologist. When I took my dog to BluePearl Pet Hospital, the ophthalmologist immediately suspected lymphoma based on his condition. She ran blood work, expressed grave concern over the results, and instructed me to contact Banfield right away to discuss them. When I called Banfield per her instructions, I was told the doctor refused to speak with me about the lab results. Left with no other choice, I transferred my dog to a new veterinary clinic. During his very first examination, the new vet immediately identified Stage 5 lymphoma. They also explained that cytology reports often yield broken cells specifically because of how lymphoma affects tissue—a standard diagnostic reality the original Banfield doctor should have recognized as a clear signal to investigate further rather than dismiss the issue. To make an already devastating situation worse, when I attempted to cancel my dog’s Wellness Plan so I could pay for his care at a clinic that provides proper diligence, I was informed I would be charged over $900. Given the gross negligence and failure to diagnose my dog before his cancer reached Stage 5, holding me financial accountable is entirely unacceptable.
• ES

  E Shiff

  Aug 21, 2026
  4.0
  Like the place and staff but won't be coming back to this location because of the receptionist
• RW

  Racquel Williams

  Aug 19, 2026
  1.0
  -5 Star — Highland Park Banfield Pet Hospital: If You Truly Love Your Pet, Go Somewhere Else. Miranda Was the Final Straw. Because of my experiences at this location, I am now having to take my dog to a Banfield location over 30 minutes away from my home just to feel comfortable with the care she is receiving. And that alone should tell you how serious this has become. I wasn’t going to leave a review, but after everything that has happened at this location, I feel like I have no choice. I have been going to Banfield Pet Hospital since I was about 8 years old, and I am now 30. I have had dogs my entire life, and I have never experienced this level of dismissiveness, callousness, and unprofessionalism from a Banfield location until coming to Highland Park. I started going to this location in October 2025 simply because it was closer to my home. I previously went to the Woodbury location, and the difference in care and customer service has been unbelievable. My sister and I have both had experiences here where doctors and staff have been rude, dismissive, and made us feel like our concerns were an inconvenience. We are both young Black women, and honestly, there have been moments where I have questioned whether that plays a role in how we are treated. And when it comes to my dog, I do not play. She is not “just a dog” to me. She is my family. I have had dogs my entire life, and I am extremely involved in their care. I have also experienced issues with Banfield in the past, including concerns surrounding misdiagnosis, so I am going to ask questions and advocate for my pet when something does not feel right. I have now rescheduled my dog’s dental cleaning and physical THREE TIMES because all I asked for was a phone call from the doctor. That’s it. I wanted to speak directly with the veterinarian about my concerns before moving forward with the appointment. This morning, I called to explain exactly why I had rescheduled again. Miranda was the employee I spoke with, and that interaction was the catalyst for me finally deciding to write this review and take my dog’s care elsewhere. I explained myself, and the response I received was essentially, “Okay.” No apology. No acknowledgment. No concern. Nothing. The only other thing I was told was, “The information is transferable.” That response was incredibly dismissive. I am literally following the steps I was given. I am trying to communicate with the medical professional responsible for my dog’s care. I am trying to make informed decisions about her health. And somehow, even that feels like too much to ask at this location. After being a Banfield client for more than 20 years, I have never felt so disregarded as a pet owner. I love my dog deeply. I will advocate for her every single time, and I will never apologize for asking questions or expecting communication when it comes to her health. If asking for a conversation with the doctor is considered an inconvenience here, then this is simply not the place for us. I would rather drive over 30 minutes out of my way than continue bringing my dog somewhere that makes me question whether her care—and my concerns as her owner—are actually being taken seriously.
• LM

  Lindsey Miller

  Aug 13, 2026
  2.0
  This location is fine if you need routine preventative care for your pet. Staff are pleasant and kind! We struggled to get thorough diagnostic work done here though, and the pricing structure for monthly arthritis shots is predatory compared to rates at nearby clinics. If you need something beyond the basics, look elsewhere.

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