Banfield Pet Hospital® - Rochester provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
I truly appreciate the professionalism, the knowledge and advice to keeping my dog healthy. They were caring and thorough. I also appreciate the opportunity to use the payment plan available. This helped out alot.
JC
jasmin cox
Jun 11, 2026
2.0
I have been taking my pet here for about 4 years now.. seems like everytime it’s time to refill his monthly prescription, there’s an issue. Every single time. Just got denied again for a reason nobody can tell me. Currently looking for another vet for my pet.
RS
Riley Sullivan
Jun 3, 2026
5.0
They know Tank like he is one of their own!! Always happy and cheerful to see Tank!! They definitely make everything easier for pet owners. I’d highly recommend!
BS
Brenda Spading
Apr 30, 2026
5.0
Compassionate, thorough care, excellent communication and i was able to get in right away. 2 enthusiastic thumbs up!! 👍👍
CS
Cassie Schmitt
Apr 3, 2026
5.0
We started taking our 8 week old puppy to Banfield when we brought her home. I can’t describe how amazing all the staff were. Our puppy had some issues with pneumonia, a UTI, diarrhea, an eye infection, and a bleeding paw. They always took outstanding care of her and followed up to see how she was doing the next day. We had the puppy plan through Banfield and it paid for itself within 1-2 visits. They recognized that sometimes pet intake took a while so they changed their process and it definitely improved things. Both vets were so helpful and answered our umpteen questions. We ended up moving 1 hour away but have contemplated continuing to bring the puppy there because all the staff love her so much ❤️
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Rochester offer?
Banfield Pet Hospital in Rochester provides general pet health and wellness care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, microchipping, DNA tests, and surgical care.
What are the operating hours of Banfield Pet Hospital in Rochester?
The hospital is open Monday through Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving and Christmas.
Does Banfield provide emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours you can call for urgent care advice and they can refer you to emergency hospitals or specialty providers if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital in Rochester?
You can schedule an appointment online through their website or use the Banfield app available on iOS and Android to book visits easily.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, dental care, and nutritional consultations. They automatically renew yearly and help manage pet health proactively with discounts on treatments.
Does Banfield offer virtual veterinary appointments?
Yes, Banfield provides Optimum Wellness Plan Virtual Visits which allow clients to consult with veterinarians remotely, saving time and offering quality care from home.
What are the nearby pet-related stores around Banfield Pet Hospital?
Near Banfield Pet Hospital, you can find PetSmart which offers pet supplies and services, a convenient option for pet owners to shop or access other pet-related services alongside veterinary care.
Are there any coffee shops near Banfield Pet Hospital where I can wait or relax?
Yes, Starbucks is nearby where you can grab coffee or snacks while waiting for your pet during appointments.
What other shopping options are close to Banfield Pet Hospital?
Nearby shopping options include Target Store Rochester for groceries and department needs, and JOANN Fabric and Craft Stores for arts, crafts, and fabric supplies, useful if you want to shop before or after your pet's appointment.
Is Banfield Pet Hospital in Rochester welcoming to the LGBTQ community and do they require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ clients and requires appointments for veterinary services to ensure quality care.
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