Banfield Pet Hospital

Reviews

• BD

  Brandon Donkers

  3 days ago
  2.0
  Well I regret to inform you this will not to be a positive review while there were a few times over 4 years that I did have very few positive experiences most of my experiences were not so positive, especially as of late in recent years, for starters you are almost always expected to do a drop off appointment which would be fine if they got back to you within a timely manner with your animal however many many times I dropped my animal off at around say 9:00 a.m. and I would not even hear back from them as to when I need to pick up my animal until I call them when they're soon to close. Which in itself is outrageous. Numerous times some of my cats came back from them terrified and shaking and covered in their own urine which no surprise considering their forcing you to leave your animal with a bunch of strangers for maybe 10-12 hours for a single shot. Numerous times in recent visits I had problems with some of the new front desk people who would try and force me to have unnecessary tests done on my animals for things they absolutely did not need and I would literally have to demand to talk to the vet before they okay doing this and then the vet would literally say know they definitely don't need those tests done and would state they don't know why the front desk people tried to order these tests in the first place. The main one with short hair and glasses is super god awfully rude in snarky and thinks she knows better than a veterinarian who actually has medical knowledge and loved to talk down to anyone she encountered. I have now decided to take my veterinary services elsewhere for my animals because I actually care about my animals they're part of my family and I don't think they need to be traumatized over and over for a shot. Don't get me wrong in the past I had a FEW very positive visits when I was allowed to get in person in room visits the vets were very nice and very knowledgeable. However the rest of the whole shindig they got going on is not up to par. Additionally there was also many times that I was assured by vets in person that I was going to be given liquid medication for my animals and I would be given pills by the front desk people when I would state I needed liquid medications and that that's what I was told I was getting they would just kinda say that my problem. They also tend to start up-charging you on refills for medications, raising the price while lowering the amount of medication your being given. Hope they get it together one of these days. Moral of the story don't leave your animal with these people if you need to use them demand in person and yes I know it "helps them treat more animals" but not at the cost of traumatizing mine thank you! I'd say literally The only positive thing about Banfield is that you can get your pet in pretty much any day at a moments notice. That's it. 🫡
• EK

  Elizabeth Kohnen

  Sep 28, 2026
  1.0
  Incredibly rude receptionist. Never go here
• KG

  Karina Ordaya Gonzales

  Sep 26, 2026
  2.0
  We have three dogs enrolled in Banfield wellness plans and have generally had positive experiences, which is why Paris’ first visit was disappointing. Her appointment was at 3:30 PM. We called ahead because we were running late and ultimately arrived around 3:40 PM. We fully acknowledge and take responsibility for being late. However, we were already inside the clinic at that time waiting behind other clients at the front desk. When it was our turn, we were told Paris could no longer be seen. After repeatedly asking whether an alternative was possible, we were eventually offered a drop-off visit. We also asked several times to speak with the veterinarian in person but were told this was not possible because she was very busy. We ultimately communicated with her only by phone. This was very different from Paris’ brother Kingston’s first Banfield visit just one month earlier, which was welcoming and lasted approximately 45 minutes to an hour. Finally, Paris’ rabies certificate was issued with her name incorrectly documented as “Baris,” and we had to request a corrected version. We understand Banfield’s need for a late-arrival policy. Our concern is how the situation was handled and communicated, particularly during a first visit. We hope our feedback helps provide a more consistent experience in the future.
• HH

  Heather

  Sep 21, 2026
  1.0
  Do not recommend this place at all. No compassion for my dying dog and front desk staff said they can’t fit her in and they don’t have iv’s anyway. We went to another vet because it was an emergency. It states it is a hospital, false. When trying to cancel membership after my dog died , I have to pay for all services ( only one visit when I signed up). They could not cancel unless pd in full so I have to call back in 4 months to try to cancel again. Very unprofessional place in person and over the phone. Would give 0 stars if I could.
• AC

  Ada Clark

  Jul 8, 2026
  5.0
  I truly appreciate the professionalism, the knowledge and advice to keeping my dog healthy. They were caring and thorough. I also appreciate the opportunity to use the payment plan available. This helped out alot.

Frequently Asked Questions About Banfield Pet Hospital