Petco

Reviews

• AC

  Alexis Cooper

  3 days ago
  5.0
  They staff were extremely nice and helpful. Even though it is a chain store it didnt feel like a big box pet store, this location really feels neighborly and like a part of the community. I saw many near by residents walking to the store.
• CV

  Conna Vue

  4 days ago
  3.0
  I had an issue with a same-day delivery order where I received another customer’s items instead of mine. The lady I spoke on the phone with was nice and understanding. She explained that, according to Petco’s policy, the store cannot issue the refund because the dispute has to be handled through the third-party delivery service. I understand that and don’t blame the store for the delivery mistake. She did give me a direct number for their DoorDash delivery orders, which I appreciated, but when I called back after initially mistyping it (my mistake), the correct number immediately disconnected. That should probably be looked into. Giving 3 stars because the employee was helpful, but the overall experience was frustrating. A better process and even just a working direct line would make a big difference.
• IG

  Irma Guerrero-Mata

  6 days ago
  4.0
  Associates were extremely knowledgeable on cats and dogs health well being and needs.
• KJ

  K Jensen

  Aug 13, 2026
  1.0
  My daughter had a terrible experience at the Petco in Richfield, MN, on 65th Street. She went in to pick up a few items and noticed a woman near the adoption cages for cats. My daughter commented that she feels bad for the cats being kept in cages for weeks, and that the rescue group, Kitty Revolution, doesn’t seem to provide proper care—she’s seen the cats without food or water multiple times, and no one ever seems to play with them. The Kitty Revolution staff member responded rudely, insisting the cats are fine where they are. My daughter explained that she believes the cats deserve better—foster homes, space to play, and real attention. She was simply expressing her opinion and concern for the cats’ well-being. After checking out, my daughter, who is still a minor, was followed outside to her car by the manager on duty around 5 pm on August 12th. The manager took a photo of her and spoke to her in a very unprofessional and upsetting way. My daughter had done nothing wrong—she was respectful and did not cause any disruption. Instead of diffusing the situation, the manager escalated it and made things worse. Taking a photo of a minor without permission while on the clock at Petco is completely inappropriate. When my daughter came back inside to ask why the manager had followed her and taken her picture, the manager couldn’t explain her actions and didn’t seem to care who we contacted about this. She told us, “I don’t care who you call; call upper management—I don’t care.” This kind of treatment is unacceptable. Customers should not have to worry about being harassed or treated poorly, especially young customers. I hope upper management becomes aware of the poor customer service and unprofessional behavior at this location, and that appropriate action is taken against the lady manager on duty who behaved this way. Please be aware of what you might encounter if you visit this store. Not only with staff, but also with the condition the cats have to live in.
• DC

  Deanna Coon

  Aug 12, 2026
  5.0
  Great help and best prices

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