Banfield Pet Hospital

Reviews

• SJ

  Shannon James

  May 10, 2026
  5.0
  Dr. Matt and his team always take such good care of Lucy. We love her very much and she is so special to us. Thank you for being so caring with Lucy and patient with her mom!!! ~Shannon James
• MJ

  Maddi Jo

  May 7, 2026
  4.0
  Our beloved 16 year old cat was peacefully put to sleep and the vet staff was very respectful and made her as comfortable as possible. I don’t recall the vets name, but she was so gentle and sweet. Brooke was also very pleasant and they are very good at what they do. I would give 5 stars, but the woman running the front desk wasn’t very friendly on our way out. The establishment was closed by the time we left (thank you for letting us take our time to say goodbye 😢) but the receptionist seemed annoyed, and that came off as unprofessional considering what we just went through. Other than that, thank you to the vet and to Brooke who took care of us and our senior baby.
• MP

  Marcus Pugh

  Apr 17, 2026
  5.0
  We’ve had such a great experience with Banfield Pet Hospital over the years. Both of my Goldendoodle girls, Gracie and Coco, have been under Banfield’s care since the day we brought them home as puppies. That consistency and trust mean everything to us as pet parents. Our current location in Minnetonka truly stands out. The staff is always incredibly friendly, patient, and attentive. They take the time to make sure both Gracie and Coco feel comfortable, especially when they’re a little nervous during visits. It never feels rushed, and you can tell they genuinely care about the well-being of each pet. What makes the experience even more special is how engaged the team is with our brand, Gra-Co Adventures. Gracie and Coco are the stars of a children’s book series that promotes fun, friendship, and responsibility, including the importance of regular checkups. Every visit to Banfield becomes another “adventure” we can share, helping encourage other pet owners to stay on top of their pets’ health. Banfield has truly been a partner in our journey from puppyhood to now, and we’re grateful for the care, compassion, and consistency they’ve provided every step of the way.
• RR

  Ryan

  Mar 19, 2026
  1.0
  Misdiagnosed and then prescribed the wrong treatment plan to my dog, despite our concerns with the accuracy of the initial diagnosis based on past history with our dog's health. This location then failed to follow through on scheduling follow up appointment and said we didn't need to take our pet in for the check up that they initially said was needed. Instead, we took him to a different banfield one week after our first visit, who had a very different opinion on the health issues. They treated him properly and got our baby back on the right path. Minnetonka refused accountability for the situation and refused to credit us the hundreds of dollars for their rushed, improper care. I won't be back back. Beware of who you trust.
• LL

  Lisa

  Mar 18, 2026
  5.0
  Took my dog in for a check up the other Tuesday and it was clean and everyone I interacted with was friendly. 2 people who weren’t apart of my appointment came up and pet my dog and gave him attention. I left feeling knowledgeable about the care my pet received

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