Banfield Pet Hospital

Reviews

• RH

  Rosie Hollon

  Aug 15, 2026
  1.0
  Booked an appt through their website as guest on 8/12 for Saturday 8/15. Saved the confirmation screen from website. Received no follow up. Called at 8am on 8/15 to verify time and what to bring. At 8:03 Voicemail stated they were closed. It then listed the hours as 7am to 5pm on Saturdays. I called back a few moments later. Young female advised website sometimes books you at another location or doesn't book at all. I gave all my booking information. She could not find appt. I then asked if there were any openings. She said no, try Larpentuer location. I said no. I then advised Banfeild not making a good impression fir first time client. Booking not made, voicemail incorrect info. She interrupted me and stated there were other calls and hung up. Terrible customer service, can't imagine how they treat animals.
• JI

  Jarvis Bougie II

  Aug 12, 2026
  1.0
  Team is extremely slow many are incompetent and are completely incapable of managing their time.
• LL

  Lee Lou

  Jul 30, 2026
  5.0
  Excellent Care! Thank you so much!
• MM

  marisolherling

  Jul 23, 2026
  1.0
  We brought our dog in for a drop off appointment and told the vet tech on intake the concerns we had. He had a deep cough for almost a week that had progressively gotten worse and it seemed as if something very small may be in his throat. He was lethargic and didn't eat that morning (which was very unlike him). When the vet called to let us know that he was ready to be picked up, we asked about what we had told the tech. She had not even looked into any of that, and completely disregarded our concerns and said to just try giving him some benadryl to clear up the cough. He had been there from 9am to 5pm, and she didn't even take the time to check on the one specific thing I had asked about. Two days later we had to take him to the emergency vet with a swollen throat and he hadn't eaten or drank much water in two days. They admitted him and are discovering the issue is exactly what we had asked the vet at Banfield to check. Because of their complete negligence, we now are paying over $10,000 to get this taken care of, and are hoping there isn't long term damage to our poor pup. So disappointing and negligent.
• WW

  Wendy Walsh

  Jul 22, 2026
  1.0
  I was very dissapointed in my dogs last "comprehensive exam", He listened to her heart, but that was it. No teeth or ears checked. I am seriously thinking of leaving. TIred of getting a different vet every time.

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