Banfield Pet Hospital

Reviews

• MV

  Matilde Vergara

  Aug 18, 2026
  3.0
  older front desk lady is unbelievably rude
• SQ

  Stacy Quinn

  Aug 11, 2026
  2.0
  We had a very poor experience taking our cat here. They took him into another room to give him shots and said he was very resistant. They brought him back to me soaked in urine. I have had him vaccinated previously at another vet where they did it in the exam room and he had no problems at all. The appointment took almost two hours where we waited and waited for I’m not sure what. Furthermore, when I had to follow up afterwards, I experienced unprofessional and untrained reception staff. Would not recommend.
• JP

  Jayden Pinck

  Aug 5, 2026
  1.0
  Worst experience we have ever had. There is simply no justification for contacting the wrong emergency number after being clearly instructed who to call. When a pet owner provides specific contact information, that instruction needs to be followed exactly. A quick “sorry” does not undo the panic, confusion, and added distress caused during an already very emotional and stressful situation. Our dog was taken in because she was very ill, experiencing repeated vomiting and diarrhea. Instead of keeping us properly updated, the clinic reached out to the wrong person despite being given the correct contact details. We were left in the dark for hours with very little communication. During this entire time, our dog remained in a kennel while still actively sick, continuing to vomit and have diarrhea multiple times. We felt powerless, ignored, and as though our concerns were not being taken seriously at a time when our dog needed attention and care. To make things worse, when we questioned what happened, the front desk staff member was dismissive and unhelpful, stating there was “nothing she could do about it.” Rather than acknowledging the issue or attempting to resolve it, we were essentially brushed off and left feeling like our concerns didn’t matter at all. A simple apology does not make up for the lack of communication and the stress it caused. When you bring a pet to a veterinary clinic, you are trusting them with a family member. At the very least, that trust requires accurate communication, attention to detail, and compassion during a frightening situation. We expected basic care and respect. Instead, we were left disappointed and frustrated. I would not recommend this clinic to anyone who expects their instructions to be followed and their pet to be treated with the urgency and care they deserve.
• JP

  Jenna Pinck

  Aug 5, 2026
  1.0
  Absolutely the worst experience we’ve ever had. Whether your pet is dying or not, there is absolutely no excuse for calling the wrong emergency contact after being specifically told which number to call. When a family tells you who to contact, you don’t ignore those instructions and then expect “sorry” to fix it. “Sorry” doesn’t undo the stress, panic, and frustration your mistake caused. Even if it wasn’t an emergency, they should still be calling the correct number. Mind you, our dog was seriously sick, throwing up and having diarrhea, and instead of communicating properly, we were left waiting while the wrong person was being contacted. Then, when we brought up the mistake, the response was basically, “We’re sorry, there’s nothing we can do.” That is completely unacceptable. If you’re trusted with someone’s beloved pet, communication is one of the most important parts of your job. There is no excuse for ignoring the contact instructions you were given, whether it’s an emergency or not. Our family deserved better, and so did our dog. I would not recommend bringing your pet here. If this is how they handle communication during one of the most stressful moments a pet owner can experience, I would definitely think twice before trusting them with your pet’s care.
• LT

  Ludmila Timm

  Apr 22, 2026
  5.0
  Our pet was well taken care of

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