Banfield Pet Hospital

Reviews

• LB

  Lara Brothen

  May 3, 2026
  5.0
  All of the staff are amazing. They listen to all of my concerns and answer all my questions. I love the app and the convenience it offers. They have in-house membership plans that really help with the cost of owning a fur baby
• SK

  Sabrina Klooz

  Apr 28, 2026
  5.0
  Our geriatric cat broken her leg and the vet techs and doctor were so gentle and sweet with her. They explained all of the options we had available for her care. You can really tell they love animals here. We have kept them up to date about our now three legged cat Squeaks.
• JM

  Jer Mou

  Apr 3, 2026
  1.0
  Stay away from this place they only care about the money, incompetence , worst vet clinic in Minnesota
• MA

  Mary Anderson

  Dec 3, 2025
  5.0
  Great doctors that my dog loved. They check every out and explain everything in lay nans terms.
• KC

  katy chalich

  Sep 2, 2024
  1.0
  Today was my first—and last—time using Banfield, and I never even got the chance to be seen. I scheduled an appointment online at 8:30 this morning for 2:30 with Dr. Yndestad. I received a text confirmation and arrived early at 2:00 to complete any necessary paperwork as a first-time client. Upon checking in, the tech informed me that my appointment wasn’t on the calendar. When I mentioned I had booked online, she casually responded, “Oh yeah, this happens.” When I expressed my frustration, she deflected, saying they were understaffed and that two people had called out, so her day wasn’t going well either. When I asked about alternatives, she dismissively told me, “Yeah, it does that, there's nothing we can do. You should take him to the emergency vet... or I guess he could wait here to see if he could be seen.” There’s a reason we took him to a regular vet and not an emergency vet—we didn’t believe the situation was urgent enough for emergency care but didn’t want to wait until later in the week for our usual vet. We were even considering switching to Banfield for all three of our animals, as it’s significantly closer than our current vet. However, after this experience, we will gladly continue to drive the extra 30 minutes just to avoid ever trusting Banfield with our pets. And it wasn’t just us. By happenstance, another woman behind me believed her appointment was at 2:00 but was told it was actually at 2:30. She seemed confused and unaware of the time change—another scheduling confusion? Wow. This experience was completely unacceptable. If the tech had shown any sympathy or offered an apology beyond dismissive comments, it might have been different. Instead, she made the situation entirely about their inconvenience, not ours—the paying customers with sick pets. It’s outrageous that your online scheduler continues to cause issues, and your solution appears to be complaining to customers rather than addressing the root problem. If Banfield is so understaffed, hire more people. If you can’t hire more people, maybe you’re not offering competitive wages. Your operational failures should never become the burden of your customers. I am beyond disappointed, and I will never be using your company again. EDITED: After the typical owner non-response response, I went back through all the reviews across Google and Yelp. Apparently the online scheduler has been an issue for over a year and not yet been addressed. What a joke.

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