Petco

Reviews

• JW

  Jennifer Wegmann

  Jul 28, 2026
  5.0
  Sales staff was EXTREMELY helpful!
• DM

  DEREK MORANGO

  Jul 27, 2026
  1.0
  This is just advice All this petco tank fish are sick Once you buy them they die next day I contact to the manager to tell him something is wrong with your tank fish but he ignored the issue So just stay away from this specific perco to buy anything from it
• RG

  recardo Gevar

  Jul 26, 2026
  1.0
  Every time I buy fish from them one hour later die I believe that all thiet fish are sick .no way again for me to buy fish from them. No reason for no one to buy fish from them as well
• SV

  Soraya Vetrovanoska

  Jul 25, 2026
  1.0
  I am extremely disappointed with the repeated poor experiences I have had at this location. Almost every time I visit, I am not greeted or acknowledged when I enter the store. The staff often give the impression that they do not want to be there, and no one typically asks if I need assistance or what I am looking for. Unfortunately, my most recent experience has been the final straw. I have decided that I will no longer return to this location or continue using it for my Autoship pickups. There have been repeated issues with misplaced products, items being out of stock, and orders being canceled instead of staff attempting to find a suitable alternative. The manager has also been rude and unwilling to take responsibility or resolve issues caused by staff mistakes. Curbside pickup has been another ongoing problem. On multiple occasions, staff have failed to bring my order out to my vehicle, forcing me to wait for an extended period and eventually go inside and stand in line to retrieve it myself. The checkout experience has also been frustrating, as staff frequently seem inexperienced and make repeated mistakes. During my most recent pickup, my Rachael Ray Nutrish dog food was apparently misplaced and replaced with a different product. When I brought this to the staff's attention, I was told that the item was out of stock and was offered a cheaper substitute instead. That was not an acceptable solution, especially since the issue appeared to be caused by the store misplacing the original product. I have also had a poor experience with the grooming salon, which provided unacceptable service to my Labrador. In addition, there have been issues with medications being mixed up, which is extremely concerning. Overall, my experiences at this location have been consistently frustrating and disappointing. I have reached the point where I no longer wish to deal with this particular Petco location. I am also concerned about the animals in the adoption area, as they have appeared sad and, at times, as though they may not be receiving adequate care. I hope management will take this concern seriously and look into the condition and care of the animals at the adoption center. I am sharing this feedback because the problems at this location appear to be ongoing. I hope Petco management will seriously investigate these concerns and take appropriate action to improve the customer experience, staff training, order fulfillment, grooming services, medication handling, and animal care.
• MH

  Malaysia Hicks-Henry

  Jul 5, 2026
  2.0
  I set an appointment with grooming for my puppy chase at this location and when I got there , they told me since he was at his 16 week mark , I would need to reschedule until he gets his rabies shot. Which I understood, and then the lady proceeded to feel on my puppy and said well since he probably never been groomed he probably needs to go to a private stylist. I felt like it was a way just to turn him down. I rescheduled the appointment and I was running behind due to car issues and i called and to let them know i was running behind and the lady on the phone cut me off and stated i had to be there at 9:15am and it was 9:03am . I asked if they had any appointments later on and she instantly said no and did not take the time to check for other locations or anything. This location does not accommodate you or try to help you in anyways necessary.

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