Bittersweet Pet Resorts

Reviews

• BA

  Brian Abele

  Jun 27, 2026
  1.0
  Deceptive invoicing where you get charged two days for less than 24 hours. Despite paying the premium rate, my eight-year-old had not pooped by 3:30 in the afternoon, normally 8 AM.
• AR

  Abby Reese

  Jun 27, 2026
  5.0
  Everyone who works there is SO nice and helpful! We took our little boy to be groomed for the first time and normally he would freak out. This was such a different experience in a good way! The land is such a great environment for dogs!
• JR

  JR Ranallo-Pfeifer

  Jun 5, 2026
  5.0
  We have family in Niles, MI it’s great to travel with our dog Lywood and she gets to have fun with other friends while we visit and explore Niles with family. LOVE the team at Bittersweet Pet Resorts-friendly and easy to work with. Highly recommend this resort!
• MA

  Matthew Applegate

  May 26, 2026
  5.0
  If it weren’t for Bittersweet, my dog would be dead. Ella and the rest of the staff recognized symptoms of a preexisting condition and promptly took my dog, my family member, to the vet where immediate action was performed. I will always recommend Bittersweet.
• TH

  Timothy Hunt

  Apr 14, 2026
  1.0
  Unfortunately I would not recommend anyone to take their pet to this place. 7 nights @ $1,200 for two dogs…… Paid for the upgraded package which included daily pictures sent. These were not received for the first two days until I called to enquirer - somehow I opted out of text messages but paid for this upgrade????? Once I finally got the pictures, one showed my dog with large amounts of drool and fluid/foam coming out of her mouth - which has never happened before. Called asap the next morning to be assured everything was OK…… Finally picked them up only to have the one dog have severe dehydration and diarrhea of which required an emergency vet visit on a Sunday morning (less then 24 hours from bringing them home). $400 later with fluids and meds the dog is getting back to normal. Additionally I paid for baths for the dog, which were never done however still charged… Their initial response to this was a “future credit for a bath”. They also claim to have a $500 pet care promise of which I am still unclear what this covers as they had no intention to cover my pets emergency vet visit. They did end up refunding the bath they never performed, however I would give this place NO recommendation and will never be back again.

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