Banfield Pet Hospital® - Westminster provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
We booked an appointment online for our dog after recently moving to Maryland. We were later contacted and told the original appointment time would not work and needed to be changed. During that call, we were also told our dog could not be seen because we did not have prior veterinary records. We could not get the records from our out of state Vet as they were closed today.
There is a difference between a practice’s policy and Maryland law. If your practice requires records before seeing a new patient, that should be clearly communicated before allowing appointments to be booked.
What made the experience more frustrating was receiving a follow-up call that contradicted what we had already been told, leaving us feeling like the original conversation never happened. Clear, honest, and consistent communication goes a long way. Honesty is the best policy.
CC
Carissa Court
Jul 31, 2026
1.0
My 1 star rating is based solely on the predatory billing practices the office has in place. I brought my pet in for a scheduled appointment ready and willing to pay in full for the services provided. However, Banfields system was down and they could not accept payment that day. The next day I received a phone call asking me to add payment information in the app and to call back when I had done so. I immediately updated the app and called back. A Banfield branded recording was played on loop for 1.5 minutes with no option to leave a message or speak to a person before disconnecting. I called multiple times and this happened every time. I was out of town on business for the next 5 days. I returned to the Banfield office in person exactly 1 week from the date of appointment to pay the bill in person since I was unable to ever reach someone by phone to discover the bill is now in collections and was told the policy is to refer the customer to collections if payment is not collected on the day of the appointment. I will never use any Banfield location ever again since they penalize customers for their poor system. Fix your system!
TM
tommy magruder
Jul 1, 2026
5.0
It was good.
RK
Rachel Kane
Jun 2, 2026
5.0
I love the Westminster Banfield, I drive an extra 10 minutes because I prefer it over the others.
EC
Elyse Cole
Apr 22, 2026
5.0
Love this place, is the only place I trust to take my pets.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Westminster?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and on Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital offer emergency veterinary care?
Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive health care services are available for pets at Banfield?
Banfield offers a range of preventive services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay for the wellness plan monthly through automatic withdrawals or credit card charges, or pay in full at enrollment to manage your pet's health care budget effectively.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call, and virtual visits through Optimum Wellness Plans for remote care.
Is Banfield Pet Hospital located near any places I can visit before or after my appointment?
Yes, Banfield is near several places like Sally Beauty Supply for cosmetics, Norman's Hallmark Shop for gifts, and Asian Sakae and Ledo Pizza if you'd like to grab a meal after your visit.
Are there beauty salons or spas near Banfield Pet Hospital in Westminster?
Several beauty spots are nearby, including Dimensional Beauty, BS Hair & Co, Great Clips, and Martin & Mane, perfect for a quick beauty session after your pet's appointment.
Where can I access financial services or ATMs near Banfield Pet Hospital?
Nearby financial services include Coinme for currency exchange, First National Bank ATM, and Western Union for money transfers, convenient if you need such services during your visit.
Does Banfield Pet Hospital provide any virtual or online veterinary care services?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app, allowing for convenient online veterinary care.
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