Petco

Reviews

• DB

  Dori Brody

  Aug 9, 2026
  5.0
  We had the best experience ever at this Petco with James. The animals that they have are well taken care of and the store is clean and organized. We came that day and planned to get a hamster. James approached us and offered to help us we didn’t have to look around for someone to help us. We didn’t have to go searching for anyone. He helped us look at all the different hamsters explained all the different types. He was so knowledgeable, positive and helpful. He helped us find everything that we needed for the hamster and not only gave me the best supplies, but also the best value and most cost effective. He explained everything and answered 100 questions. He truly loves his job, loves animals and is so knowledgeable. This was a very special day for my daughter and our family to get a hamster and he just made that experience 100 times better with his amazing customer service. This location is about 20 minutes away from us, but I will drive that 20 minutes to go to this store more because of the experience.
• TB

  Taco Belle

  Jul 20, 2026
  3.0
  I have a very picky cat. The employees at this store are very helpful, as much as possible. Unfortunately several of the foods that my cat will actually eat are always out of stock. I don't really understand why they don't restock more frequently!
• JH

  JR Hamilton

  Jun 9, 2026
  1.0
  I purchased a fish at the Eldersburg Petco and the manager on staff made it seem like a chore fore her to do. She called the aquatics specialist and he was busy so she decided to net the fish herself and in doing so she injured the fish. I literally offered to do it myself because she was having such difficulty. She was short with bright shoulder length blonde hair I did not get her name. I'm currently doing my best to try to keep the Oscar cichlid I purchased alive but I don't believe my efforts will work. I don't recommend going to this location if they're short staffed. Their aquatics specialist Joel is fantastic. I should have gone there when he was working but my schedule did not permit that. Unfortunate.
• ES

  Erin Smith

  Jun 8, 2026
  5.0
  I recently adopted a kitten 🐈 and received EXCELLENT customer service at the Eldersburg PETCO location. The cashier who helped me, James, was welcoming, friendly, patient with my many questions and highly knowledgeable. I'll definitely return to this location for supplies.
• LD

  Lily Dugo

  May 21, 2026
  5.0
  I love their Vetco! It was very convenient and wasn't that expensive compared to a vet. Would highly recommend it, especially if you get a kitten or puppy who need all of their shots.

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