Petco

Reviews

• CA

  CWTSN Adolph

  3 days ago
  5.0
  Great staff
• KD

  Kevin Dulanto

  Aug 9, 2026
  1.0
  I’m Latino and I told him he’s been not around he gets mad says I’m Latino after standing 40 minutes in the fish area as usual a white person comes he serves them first as usual he says he Latino doesn’t apologize he says I’m busy look at the cameras of course I tell the cashier with braids Latina she doesn’t care nobody cares worst place hire people who care of people of color not my first problem at here
• LC

  Lyndsey Clyde

  Aug 4, 2026
  5.0
  Connie is a dream. She helped my mother and I find pet corrector for barking. She was very helpful and left my mom and I feeling completely understood. I will be coming back! Connie needs a raise! 💙
• SD

  Shalene D

  Aug 2, 2026
  5.0
  I placed a BOPIS order and everything went smoothly. I wish you all had a separate pick up line, so we dont have to wait when there is a long line, that said, there were no issues
• AR

  Alana Rosario

  Jun 27, 2026
  1.0
  I am incredibly disappointed with my experience purchasing fish from this Petco. I came in excited to buy my very first school of neon tetras after spending weeks cycling and preparing my aquarium. I am very particular about my fish and always take the time to carefully observe the tank before purchasing, making sure there are no dead fish and that all of them appear healthy and active. Unfortunately, the experience was heartbreaking. The employee with blonde hair, glasses, and a full floral sleeve tattoo on her right arm handled the fish in a way that immediately concerned me. The first red flag was that she never asked a single question about my aquarium or whether my tank was properly cycled before selling me the fish. What was even more concerning was the bagging process. She spent an excessive amount of time chasing the fish around the tank with the net. On more than one occasion, I watched fish get caught between the net and the glass while she continued trying to scoop them. It was difficult to watch because the fish appeared to be getting pinned during the process. By the time she finished bagging the fish and handed the bag to me, one of the neon tetras had already died. Based on what I witnessed, she killed at least three tetras, including the one that was bagged to me and not including the school of neon tetras. When I got home and took the bag out, every remaining fish was dead. The entire school of neon tetras I had just purchased had died. Several were lying on their sides and gasping before they passed away. I can’t say for certain what caused it, but after witnessing how they were handled, I left feeling that they had been subjected to an unnecessary amount of stress. I immediately called the store to let them know what had happened and drove back. This is where the experience completely split into two very different customer service interactions. Kevin was absolutely phenomenal. He greeted me with kindness, empathy, and genuine concern. He immediately began the refund process, apologized for what had happened, and directed me to aquatics. Kevin treated me like someone whose excitement had just been ruined, not like I was an inconvenience. Employees like him are the reason i’ll come back, and he deserves recognition for the professionalism and compassion he showed. Unfortunately, my interaction with Laura was the exact opposite. When I walked up holding the bag containing an entire school of dead fish, she showed no compassion whatsoever. As I reached out to hand her the bag, she didn’t even acknowledge it and instead abruptly told me she needed to see my receipt. There was no “I’m sorry,” no concern for what had happened, no empathy for the animals, and no attempt to make the situation right emotionally. Her attitude made an already upsetting experience even worse. Losing an entire school of fish is disappointing enough. What made it truly frustrating was the complete lack of compassion from the aquatics employee. These are living animals, and customers who care enough to properly cycle and prepare an aquarium deserve to be treated with respect and empathy when something goes wrong. Kevin turned what could have been an even worse experience into one that at least felt acknowledged. As for the employees in aquatics, I sincerely hope management addresses both customer service and proper fish handling, because no customer should leave excited about their aquarium, have a fish die before they even leave the store, and then arrive home to find their entire school of fish dead.

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