Banfield Pet Hospital

Reviews

• CG

  Carissa Gerenza

  May 11, 2026
  1.0
  I rarely write reviews, but after this morning’s experience, I felt compelled to share my frustration. I took time off work to bring my dog in for a dental cleaning, which had been scheduled six months ago during his annual checkup. I also received a text reminder last week confirming the appointment. When I arrived this morning, I was informed that the surgeon was out and that they are only available on Tuesdays, so my dog could not be seen. The staff mentioned that I should have received a phone call notifying me of the cancellation, but after checking my call history, there were no missed calls or voicemails from the office. The White Marsh location is about 20 minutes from my home, so this unexpected cancellation added nearly an hour to my morning. I drove 20 minutes to the appointment, then had to drive 20 minutes back home to drop my dog off, and only then could I head to work. This completely disrupted my schedule and required me to use time off for an appointment that never happened. I understand that unexpected staffing issues can happen, but the lack of communication was extremely disappointing and caused a significant inconvenience.
• HN

  Heather Noyes

  May 10, 2026
  1.0
  Did not turn phones on to 1020 am on a Sunday and so I had go in person just veey rude
• WW

  William Woodward

  Apr 22, 2026
  1.0
  Connie been dead for over 3 1/2 years I've called corporate I've been in the hospital trying to get this straightened out but no stop calling me Connie my name is William Woodward the account is in my name
• ME

  Marcita Eaton

  Apr 22, 2026
  5.0
  The Associates have great personalities! The Medical Staff knows what they're doing. I wouldn't go anywhere else!
• TS

  Tricia Sullivan

  Apr 22, 2026
  1.0
  My experience is that I will never ever take my two little doggies back there To Glen Burnie I think that they just are out for the money. I was told that One of my doggies needed x-rays which cost me over $240 which they couldn’t produce to give to me when I ask for them after I picked up my doggies, I don’t even believe they ever took it. How can they tell me that one of my dogs need some teeth pulled after they did x-rays and then tell me that my other doggie needed teeth pulled, and didn’t do any x-rays. My doggies go to Whitemarsh and that’s where they will continue to go and receive the best care ever. I do not recommend pet care at Glen Burnie Benfield

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