Banfield Pet Hospital® - White Marsh provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Had my dog seen here in April and again in July well they have no clue what they are doing my dog had cancer and they dinosed her wrong said she was ok and today had to lay rest DONT RECOMMEND at all
NE
N a t a l i e
Aug 6, 2026
1.0
They like to misdiagnose pets and dont do proper preventative care. They are horrible and now our pet is suffering their consequences
IB
izzy bizzy
Aug 6, 2026
1.0
this place misdiagnosed my dog, said her breast cancer was nothing to worry about and made no efforts to see if it was cancerous when we were unsure and worried about it being cancerous. do NOT go here
SJ
Sue Jarrett
Jul 13, 2026
5.0
Excellent service took very good care of my dogs. The technician was outstanding and the veterinarian was very good at explaining everything.
CG
Carissa Gerenza
May 11, 2026
1.0
I rarely write reviews, but after this morning’s experience, I felt compelled to share my frustration.
I took time off work to bring my dog in for a dental cleaning, which had been scheduled six months ago during his annual checkup. I also received a text reminder last week confirming the appointment.
When I arrived this morning, I was informed that the surgeon was out and that they are only available on Tuesdays, so my dog could not be seen. The staff mentioned that I should have received a phone call notifying me of the cancellation, but after checking my call history, there were no missed calls or voicemails from the office.
The White Marsh location is about 20 minutes from my home, so this unexpected cancellation added nearly an hour to my morning. I drove 20 minutes to the appointment, then had to drive 20 minutes back home to drop my dog off, and only then could I head to work. This completely disrupted my schedule and required me to use time off for an appointment that never happened.
I understand that unexpected staffing issues can happen, but the lack of communication was extremely disappointing and caused a significant inconvenience.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
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