Banfield Pet Hospital

Reviews

• RM

  R Murray

  Mar 26, 2026
  5.0
  I've gone to a few Bransfield Pet Hospitals, but my favorite is the one in Laurel, MD. They take such great care of my cat. I'd like to give a shout out to the staff and the support team for a job well done.
• ST

  Sue Titman

  Mar 25, 2026
  5.0
  Very good
• AN

  Ashanti N

  Dec 27, 2025
  4.0
  Thank you so much to Dr. Ibraheim, Dr. Chaudhry, Monisha, and TJ, who were so helpful with my pet and made my visit enjoyable despite the circumstances. The male CSC at the front, however, has a very condescending tone. Rude and dismissive.
• KM

  Karen majano

  Mar 1, 2025
  1.0
  I got a new dog and I took him in for the first time on Thursday in which he got some vaccines and I was offered the option to get Benadryl in which I said yes to avoid any allergic reactions which is what he is having now. I even mentioned to the person that I spoke with that I had another appointment to go to and I did not want to be worried about him having any reactions while I was not at home . This hospital has cameras in the room in which they can go back to check that I did say yes to the pre-vaccine but it was not given to him. I spoke to someone yesterday on (2/28) and around 10am they told me to bring him in before 12pm. I was at work at the time because my dog’s vomiting has stopped and I work over an hour away from where I live and I had to go back and get the dog ready so I wasn’t going to make it there before 12. I called again today 03/01 and the lady on the phone was completely rude in which she even made a rude comment about having kids which has nothing to do with the situation or my reason for calling and she proceeded to tell me that I apparently refused treatment which it’s clear on the cameras i didn’t. I was there for over 2 hours in which they started explaining the plans to me before even seeing the dog because they care more about the money than the health of pets . I asked if I could bring him in to get seen and she said no when in my plan it Clearly states “unlimited visits” in which I am also paying for. I know that the response I will get from all of this by the owner is a very basic apology which is not okay. To some of us our pets are our kids and there’s people that can’t have kids so the comment about kids by the person that picked up the phone was very offensive and uncalled for.
• JB

  J B

  Apr 9, 2022
  2.0
  They take to long and don't have all types of answers that we want.

Frequently Asked Questions About Banfield Pet Hospital