Banfield Pet Hospital

Reviews

• KB

  Kabynne Bradison

  Oct 12, 2026
  1.0
  Banfield Arundel Mills recommended euthanasia for my dog while admitting they couldn’t determine what was wrong. I felt dismissed when I questioned whether gabapentin contributed to his sudden inability to stand. After stopping it, he regained some ability to walk, though he still needs care. I reported his ongoing symptoms and was promised a callback that never came. Recommending a decision this serious and then failing to follow up is unacceptable.
• BB

  Bob

  Sep 27, 2026
  1.0
  Only one receptionist the majority of the time. Wait times are outrageous. You'd think with what we pay, service would at least be adequate
• SW

  S Wick

  Sep 23, 2026
  1.0
  Very disappointing experience. This pet hospital is extremely unorganized. They call me said that my dog need vaccination due so I said OK made an appointment specifically for my dog’s vaccinations and also told them ahead of time that my dog has allergies. I arrived 15 minutes early for the appointment, and I have now been waiting almost an hour. The staff still cannot tell me when the doctor will see my dog. Everyone seems confused, and there is very little communication or organization. When you make an appointment, especially for a pet with allergies, you expect the staff to be prepared and communicate with you. Unfortunately, that has not been my experience here. I would not recommend this place based on my experience today.
• JJ

  Jocelyn

  Sep 19, 2026
  1.0
  am extremely disappointed with the level of patient care and accessibility I have experienced with Banfield Pet Hospital. I am currently paying monthly for a Wellness Plan, and my home location is the Ordnance Road location in Baltimore, Maryland. Unfortunately, when my pet actually needs medical care due to illness, I am consistently unable to get her seen within a reasonable timeframe. Every time I have attempted to schedule a sick visit, I have been told that the next available appointment is several days away. On multiple occasions, I have scheduled an appointment that was shown as available through your website, only to receive a call afterward telling me that the appointment is not actually available. I am paying a monthly membership fee for veterinary services that I repeatedly cannot access when my pet needs them. My experience this morning was particularly frustrating. I called the Ordnance Road location regarding my dog, who was recently treated there for an ear infection and is now experiencing symptoms consistent with a yeast infection. While I was attempting to explain the situation, the individual at the front desk repeatedly interrupted me and spoke over me rather than allowing me to explain my concerns. I was initially told that a message would be sent to the veterinarian regarding medication. I was later told that this could not be done and that the next available appointment would not be until Tuesday. Expecting a pet experiencing active symptoms and discomfort to wait several days for treatment is unacceptable, especially when she was recently evaluated at this same location. I was then instructed to call other Banfield locations to find an appointment. I did so, only to be told that they also had no appointments available. At this point, I have to question the value of continuing to pay monthly for a Wellness Plan when Banfield cannot provide timely care when my pet is sick. A wellness plan is of very little benefit to me if I still have to seek and pay for veterinary care elsewhere because Banfield cannot accommodate an illness within a reasonable timeframe. I am requesting that this complaint be formally reviewed, including the customer service I received at the Ordnance Road location, the repeated discrepancy between appointments advertised online and actual availability, and Banfield’s ability to provide reasonable access to care for Wellness Plan members. I would also like someone to contact me regarding what options are available for my Wellness Plan if Banfield is unable to provide my pet with timely medical care when needed. Thank you.
• BS

  Bernadette Swann

  Aug 12, 2026
  5.0
  Absolutely the most amazing place for my baby.

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