Banfield Pet Hospital

Reviews

• SS

  Shaun Samuels

  5 days ago
  5.0
  I called the Greenbelt Banfield out of the blue at 10:30am to get my dog his rabies shot because it had expired 19 days prior. They were thankfully able to give me an appointment for 2:45pm the same day. When I arrived they greeted me and my dog so very respectfully. The check-in process was seamless. I was informed that there wouldn't be a cost for his rabies shot because of his Wellness plan. We were done and walking out within 30 from the time we entered. Before we reached home, I received a follow-up call from the extremely polite and caring Dr. Sanders to discuss her findings with my little guy. This was a much appreciated call. Her concern and love for the patients she takes care of was quite evidently shown during that 10 minute call. We are so very happy that we chose PetSmart and Banfield for all our pet's needs for the 13 years we've had him.
• RB

  Rayy B

  Aug 24, 2026
  1.0
  The ladies behind the counter are not dog people and do not get you into a room quickly even if one is available
• KK

  Key

  Aug 20, 2026
  5.0
  The entire experience with Prada was great from start to finish. The young lady at the front desk was phenomenal during intake. She had excellent customer service skills and was very caring, patient, and understanding. She made me feel comfortable and did everything she could to help. The doctor was also amazing with Prada. They provided me with all the information I needed, answered every question I had, and took the time to make sure I understood everything. They even helped me with the DNA test so I could learn more about Prada and find out exactly what breed she is. I really appreciate how welcoming, knowledgeable, and helpful the entire team was. I left feeling confident that Prada was in good hands. Thank you to the whole Banfield team for giving Prada such great care and making our experience so positive!
• RD

  Rae D

  Aug 9, 2026
  4.0
  Service is good. Could be better if more personnel was available.
• LV

  Lu Ve

  Jun 13, 2026
  1.0
  It’s hard to get a hold of someone when you call over the phone. After several attempts I was able to book an appointment. They weren’t able to see my dog because she had a vaccination card from Mexico. All the information of vaccines, dates, veterinarian signature and license number were on the vaccination card. It was in both languages (English and Spanish). As soon as I provided with that for some reason I felt they were not trying to help me. They asked if I was ok with her getting the vaccines again. Excuse me? Why would my dog get double vaccines when she already had them. It was clear to me they were just trying to get money out of me. They kept asking questions that really if you took a moment to read and go over the vaccination card everything was there. They just didn’t want to help. One of the questions I got was “Does she already have the rabbies vaccine? Oh yeah I see it here. She’s good until September”. Then, they told me they were not able to tell which vaccines she already had because the vaccination card wasn’t in English. Which contradicts how they were able to tell she had the rabies vaccine already. Excuse me? You just failed to read. Then they told me it was missing the vet’s signature and license number. It was all in there. Then the lady dares to tell me they need an actual record of vaccines not a pamphlet. It was unbelievable. They also told me they need all this additional information. When I got home I found her health certificate with all the additional information they needed. I called to let them know. They asked to send it via email. I did and got an automatic response that mailbox has limited monitoring. It’s just unbelievable everything this people had me go through. They choose who they want to help. The lady in front of me had 4 dogs which needed a service she didn’t want to pay for and I heard they’d check the dogs without charging. I’m so disappointed and I can’t believe the excuses they come up with just not to help. I should had read the reviews before booking an appointment. No wonder they have such bad rating. Avoid this place. They’re unprofessional.

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