Banfield Pet Hospital

Reviews

• SM

  Stephen Moody

  Sep 16, 2026
  5.0
  My Dachshund thinks he’s a Big Dog. Only my pet nurse is great.
• EM

  Estefany Medina

  Sep 1, 2026
  1.0
  Very disappointing and unprofessional experience. I brought my cat in today expecting her to be treated with care and for me to be treated with basic respect as a client. Unfortunately, that was not my experience. From the beginning, the assistant who attended us was rude in the way he spoke to me and asked questions. He later told me they were going to perform an ear swab on my cat, which I agreed to, but I was never informed that there would be an additional charge for it before it was done. What concerned me the most was that when they took my cat to the back, both of her eyes were completely normal. When they brought her back to me, one of her eyes was suddenly partially closed and looked irritated, with her third eyelid visibly showing. She had never had this issue before. I even have pictures showing how her eye looked immediately after they returned her to me. At the front desk, I told the same assistant that I felt he had already been rude to me earlier and that he was being rude again. Instead of addressing my concern professionally, his response was simply, “If you say so.” I found that extremely dismissive and unprofessional. I am paying and trusting this clinic to take proper care of my cat. I should not leave an appointment feeling disrespected and, even worse, worried about why my cat came back to me with an eye problem that she did not have when they took her. I am very disappointed with how both my cat and I were treated today. I expected much better communication, transparency regarding charges, professionalism, and most importantly, care for my pet.
• SS

  Storm Sebastian

  Aug 31, 2026
  1.0
  Really feels like all they care about is money and getting you to sign up for their wellness plan. They make you wait in a room while they take your animal into the back for the so-called "exam" then come back with very little information and seem to get frustrated when you ask clarifying questions. I'm so disappointed and feel like i just dropped hundreds of dollars to not receive any answers.
• LZ

  Lisa Zozzaro

  Aug 29, 2026
  1.0
  Wish I could give no stars. Front desk staff was extremely rude and seemed like she just wanted to leave for the day. My dog had issues opening up her eye and we took her to the closest animal hospital to be examined. I got an eye roll because I didn’t have an appointment. I’m sorry, I thought animal hospitals could take emergent situations. They also had an hour and a half left in the day. Would not recommend based off the front desk staff alone.
• EC

  Erna Civic

  Aug 26, 2026
  1.0
  I dropped my dog off two days ago on Monday at 7:15 AM for a scheduled drop-off because of a persistent cough/suspected kennel cough. I understand exactly how drop-off appointments work— I did not expect him to be seen immediately. I did, however, expect him to be examined within a reasonable amount of time and for the staff to communicate like professionals. That did not happen. At drop-off, I had videos ready to show the tech so they could see the cough themselves. She cut me off and told me to email them instead. I emailed the videos immediately and received no confirmation they were even received. 4 hours later at 11:15 AM, I called and was told the doctor was in surgery and had not seen my dog yet. I called again at 2:30 PM (over 7 hours after drop-off) and my dog STILL had not been examined. When I asked if another doctor could see him, I was told, “We just have to go with how the schedule rolls”, what does that even mean? When I asked if my dog was okay, the response was, “He’s in the kennel.” That doesn’t tell me if he’s okay, has been let out to potty, has water to drink, if anyone has been monitoring his cough, etc. If your doctor is so booked with surgeries that a sick dog dropped off at 7:15 AM cannot even be examined seven hours later, then you should not allow for a 7:15 AM drop-off. I could have kept him comfortable at home instead of leaving him kenneled there all day for absolutely no reason. The handling at pickup was just as careless. My dog is one year old and, like many young dogs, gets excited when he sees another dog. That is exactly why the person holding his leash needs to keep him under control in a veterinary lobby. Instead, the customer service tech brought him out on a long leash and gave him enough slack to bolt directly towards another dog in the lobby, startling the other dog so badly that it started screaming. What makes this worse is that my dog was being seen for a suspected contagious respiratory illness, and Banfield’s own lobby guidance says dogs should not be allowed to meet or touch noses. A young dog trying to approach another dog is predictable behavior. Giving him enough leash to actually reach another patient was completely preventable. Thankfully nothing happened, but their employee should have kept him close, carried him, or made sure the lobby was clear before bringing him out. I have used other Banfield locations (Ordnance Rd, Ellicott City) for drop-off appointments and have never experienced anything remotely like this. This was not a misunderstanding of how drop-offs work. This was poor scheduling, virtually nonexistent communication, dismissive customer service, and careless handling of a dog they believed could be contagious. I will not be returning to this location.

Frequently Asked Questions About Banfield Pet Hospital