Petco

Reviews

• TM

  Tony Muto

  Sep 21, 2026
  5.0
  Selection of items are standard, and the isles are easy to navigate. What won the 5 stars was the staff. Without giving names, my wife, myself, and our cat came for a glow in the dark name tag and were immediately assisted with a smile and (rather sassy) humor. The checkout was easy and pleasant. The atmosphere leads me to suspect the staff actually enjoy working there, which is a big indicator.
• DK

  Defne Kansu

  Sep 7, 2026
  1.0
  Undertrained and understaffed. There was only one associate at the register and one at the floor. I spent an hour waiting for the floor associate to be done with the other customer. It took her 30 minutes to transfer a chameleon into a box. She just didn’t know what she was doing and couldn’t touch the animal properly. Then at the fish section, instead of filling the transparent transfer box with water and hanging it on the window and then using a net to capture and transfer fish, she stuck her hands into aquariums with the large box, chasing fish around into the box, pushing them in with the net, taking them out with the box one by one and dumping them into a bag and repeat it again with other fish. Each time she dumped more water into the bag, she caused more stress to the fish already in the bag. Let’s throw a whole bucket of water on your head repeatedly and see if you like it. The whole point of a net also is so that you don’t swish your hand bacteria into a fish tank. The substrate got disturbed, all other fish had to swim around her hands. It took her another 30 minutes to catch a couple more fish this way. She did the same thing with the shrimp. And shrimp are not slow and big like fish either, so it took her another 30 minutes to catch four shrimp as she tossed the aquarium upside down. I almost lost my mind at this point. She made me want to tear my hair out. I told her why she isn’t considering hanging the basket up and catching it with the net like she is supposed to. She said the fish would get stuck? I don’t know if they have trained her at all? I don’t know if she even watched someone do it. I would be surprised if my pets don’t die from stress by the time they get home. Oh and because I spent over an hour and a half at the pet store, I also had to worry about my groceries in the car in summer heat. What a frustrating experience.
• JF

  jennifer figueroa

  Aug 24, 2026
  1.0
  I had a very disappointing experience at Petco when I took my puppy in for grooming. From the moment I walked in, the staff had a very negative and overly cautious attitude toward my puppy. She is a very small Yorkshire Terrier puppy and was completely calm—she did not bark, act aggressively, or show any signs of aggression. Despite this, they seemed afraid of her and handled her in a way that made me very uncomfortable. They put a collar/leash on her and pulled her instead of calmly and gently guiding her. When I picked her up hours later, I was extremely disappointed with the grooming. The haircut was a complete mess. She has long hair because she is a Yorkshire Terrier, and they cut it very unevenly and poorly. On top of that, I noticed several red and irritated spots on her skin. I brush my puppy regularly and she does not have mats or tangles, so I do not understand why this happened. The manager was also extremely rude, and the customer service was very poor. You pay good money expecting your pet to be treated with care and receive a professional grooming service. Instead, my puppy came home with a terrible haircut, looking completely uneven and with irritated, red areas on her skin. I am extremely disappointed with this experience and would not recommend this grooming service to anyone. I expected my puppy to be treated with kindness and care, and unfortunately, that was not my experience at all.
• MO

  monica olaya

  Aug 24, 2026
  1.0
  My experience with Petco Germantown was extremely disappointing, especially because of the way the manager treated me and how they handled the grooming of my pets. I brought my two dogs in for grooming at 9:00 a.m. About two hours later, I received a call telling me that one of them could not continue with the service and needed to be examined by a veterinarian first because his penis was protruding from the prepuce. I understand and respect that Petco has policies regarding the health and safety of pets. However, what I find completely unacceptable is that before determining that they could not provide the service, they had already started cutting his hair. When I went to pick him up, they handed him back to me badly and unevenly shaved, with parts of his coat cut and the grooming completely unfinished. If there was a condition that, according to their policies, prevented them from performing the service, they should have checked him before touching him or cutting any of his hair and contacted me immediately. Returning my dog to me in that condition, without offering a proper solution or showing concern about what had happened, was completely unprofessional and disrespectful. We have previously been customers of Petco Rockville and have never experienced anything like this. In fact, the service there has always been excellent. That made the difference in service at this location even more shocking. In addition, my second dog, who is a small puppy, was there from 9:00 a.m. until approximately 12:30 p.m., and I still had to wait longer. After they returned my first dog to me, the manager asked me to leave the store and wait outside for approximately 45 more minutes while they finished with my second pet. The way she spoke to me was rude, disrespectful, and showed very little empathy for the situation. My complaint is not about Petco having safety policies; I respect those policies. My complaint is about how the situation was handled, the condition in which they returned my dog after starting a service they later said they could not complete, the excessive waiting time, and especially the disrespectful treatment I received from the manager. After this experience, I will never return to Petco Germantown, and I cannot recommend this location to anyone. Pets deserve to be treated with care and respect, and so do their owners.
• JC

  JAIRO ANDRES FIGUEROA CLAROS

  Aug 24, 2026
  1.0
  Our experience at Petco Germantown was extremely disappointing. For years we took our pets to the Rockville location and always received professional and kind service. Today, we decided to take our two dogs to Germantown. Both were checked in at 9 a.m. for a bath, grooming, and dental cleaning. Hours later, I received a call saying that they couldn’t continue with one of them because, according to them, he had his penis exposed and needed a veterinary certificate. I respected their decision, but what happened next was completely unacceptable. When I went to pick him up, he had clearly been shaved unevenly, with a very badly done cut, as if it had been done with no care at all. My dog looked sad, scared, and clearly uncomfortable. On top of that, the manager’s attitude was rude and unprofessional. She told me to step out of the store and wait outside while they finished with my other pet, showing no empathy and providing no clear explanation. I left that location feeling that we had been treated unfairly and without the respect that every customer deserves. I don’t know if it was lack of experience, negligence, or something else, but it was completely different from the excellent service we always received at Petco Rockville. I hope Petco investigates what happened. and urgently improves staff training and the treatment of both animals and their owners. Unfortunately, I cannot recommend this location. I will never return to the Petco Germantown location, even if it were my last option.

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