Dogwood Acres began out of a desire by owners, Kurt & Audrey Reichardt, to find a quality pet retreat for their beloved Black Lab, Casey. They wanted a place where Casey could get lots of outdoor exercise & tons of personal attention in a clean & comfortable setting.
Recognizing that their expectations for a pet care facility were high, but assuming there must be others that share the same desires for their pets, Kurt & Audrey launched Dogwood Acres in September 1997.
The business has improved & grown over the years, but the vision was clear & still remains. Kurt & Audrey wanted to create a fun & safe environment where pets love to come & play and pet owner feel confident in the superior care that their dogs & cats are enjoying.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.