Banfield Pet Hospital

Reviews

• SS

  Steven Soares

  Aug 13, 2026
  1.0
  Last appointment wasn’t pleasant at all. A doctor I have never had for a in office visit with my dog. Toke 2 hours to be seen. It wasn’t good at all. I almost left.
• MD

  Mark Deane

  Aug 7, 2026
  1.0
  Our Caviler who has gone to this Banfield since he was a pup woke up with an ear infection, the breed is prone to them . I called to see if they could take my dog they said no too busy . I offered to do a drop off or if his vet could give me something to provide relief since we are leaving for a weeks vacation, wouldn't do it. They sell you a wellness plan , pull the money out every month then when you need them they cannot help you. Stay away from the WOBURN BANFIELD...
• SC

  Stefanie Cronin

  Jun 17, 2026
  5.0
  We were seen quickly, the doctor was kind and they didn’t try to upsell us on everything. Just were transparent about our options and costs.
• JN

  Julie Nel

  May 14, 2026
  1.0
  I am beyond disappointed with Banfield Pet Hospital and especially the management at this location. I booked an appointment TWO DAYS in advance for my dog, who is limping and clearly in pain. The appointment was scheduled for 5:30 PM. Then, the MORNING OF THE APPOINTMENT, I get a call saying they suddenly need to reschedule due to a “conflict.” This has happened repeatedly with this location — almost every later-day appointment I’ve booked somehow ends up needing to be moved. At this point, it feels less like bad luck and more like they simply don’t want to honor late appointments. When I politely pointed out that this keeps happening, I was given a vague “system error” excuse. Then I was told they “wouldn’t be able to do X-rays that late.” As someone familiar with animal handling and basic veterinary procedures, I asked whether they were assuming sedation would be needed, because for a dog of this size and the location of the injury, sedation would likely be unnecessary and the positioning for the X-ray would be very straightforward. Instead of having a professional conversation, the manager became defensive and accused ME of being rude. He then lectured me about staffing shortages and implied I should have just taken time off work. That response was unbelievably inappropriate and dismissive. Pet owners schedule appointments in advance specifically because many of us work full-time jobs and rely on the appointment time we were given. I understand staffing issues happen. What I do NOT understand is repeatedly canceling or moving appointments last minute and then treating concerned pet owners with disrespect when they question it. The most concerning part is that this behavior came from the manager himself. If this is how management handles clients, it explains a lot about the ongoing issues at this location. I will be escalating this to corporate because this was unacceptable customer service and, more importantly, poor care coordination for an animal in pain.
• SS

  Suzanne Seabury

  May 6, 2026
  5.0
  This is the first Vet I have needed. They are super friendly and u can tell they really love the animals.

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