Banfield Pet Hospital

Reviews

• JN

  Julie Nel

  6 days ago
  1.0
  I am beyond disappointed with Banfield Pet Hospital and especially the management at this location. I booked an appointment TWO DAYS in advance for my dog, who is limping and clearly in pain. The appointment was scheduled for 5:30 PM. Then, the MORNING OF THE APPOINTMENT, I get a call saying they suddenly need to reschedule due to a “conflict.” This has happened repeatedly with this location — almost every later-day appointment I’ve booked somehow ends up needing to be moved. At this point, it feels less like bad luck and more like they simply don’t want to honor late appointments. When I politely pointed out that this keeps happening, I was given a vague “system error” excuse. Then I was told they “wouldn’t be able to do X-rays that late.” As someone familiar with animal handling and basic veterinary procedures, I asked whether they were assuming sedation would be needed, because for a dog of this size and the location of the injury, sedation would likely be unnecessary and the positioning for the X-ray would be very straightforward. Instead of having a professional conversation, the manager became defensive and accused ME of being rude. He then lectured me about staffing shortages and implied I should have just taken time off work. That response was unbelievably inappropriate and dismissive. Pet owners schedule appointments in advance specifically because many of us work full-time jobs and rely on the appointment time we were given. I understand staffing issues happen. What I do NOT understand is repeatedly canceling or moving appointments last minute and then treating concerned pet owners with disrespect when they question it. The most concerning part is that this behavior came from the manager himself. If this is how management handles clients, it explains a lot about the ongoing issues at this location. I will be escalating this to corporate because this was unacceptable customer service and, more importantly, poor care coordination for an animal in pain.
• SS

  Suzanne Seabury

  May 6, 2026
  5.0
  This is the first Vet I have needed. They are super friendly and u can tell they really love the animals.
• CL

  Cleo Lampier

  Apr 24, 2026
  5.0
  We have service at the Benfield for 8 years, and they always attend Bella Rose very well in her needs.
• SS

  Scott Spinney

  Apr 22, 2026
  5.0
  always help full, polite and always helpful, Good has high aniexty when he sees the Vet and they always helpful and friendly and always make him fell welcome.
• TV

  Tina Vakilynejad

  Apr 22, 2026
  3.0
  When I call during open hours, the phone often rings and rings. Just this week, this happened so I went in person to request a prescription to sedate my dog for airplane travel. The vet my dog saw last was on vacation and the other on duty would not provide it. My dog has check-ups twice a year, records are up to date and its weight hasn’t changed in years. So, we did not receive what we needed. Vet turn over is high. My dog never sees the same vet. In times of immediate health needs, they will not see your dog/squeeze you in if the day’s schedule is full. You have to go to a 24hr hospital or ER vet. I’ve had to do this 3 times when I pay a monthly fee for a comprehensive plan. Banfield is okay for routine exams and vaccines. I may have better luck with a virtual vet.

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