Bond Vet - Watertown

Reviews

• AS

  Amanda Smythers

  Jun 4, 2026
  1.0
  I would never trust this veterinary office with another pet. My 15-year-old dog was a long-time patient, and during the final months of his life, when he was clearly sick and rapidly declining, this clinic failed him. We brought him in because he needed answers and medical care. Instead, we were repeatedly told they couldn't get a urine sample and couldn't draw blood. This was a 35-pound senior dog who could barely walk. The veterinarian even told us she didn't want to "wrestle" with him to obtain a blood sample. Rather than performing the diagnostics they claimed were necessary, they sent us home without answers. At a follow-up visit, the only thing they provided was medication to sedate him. Less than a week later, my dog's condition became catastrophic. He could no longer stand, move normally, or control his bladder. When we urgently called the clinic for help approximately 90 minutes before closing, nobody answered. We were left with no support and no guidance. We had to rush him to an emergency animal hospital, where we were forced to make the heartbreaking decision to euthanize him. To make matters worse, when we called the next day to cancel the appointment where they were finally supposed to draw his blood, nobody answered then either. I understand that not every pet can be saved. What I cannot understand is a veterinary clinic that repeatedly failed to perform basic diagnostics on a seriously ill senior dog, failed to communicate, and was unreachable when we needed help the most. The lack of urgency, follow-through, and compassion we experienced was deeply disappointing. Based on my experience, I would strongly discourage anyone from trusting this clinic with an elderly or medically fragile pet.
• KF

  Kristen Fitzpatrick

  Jun 4, 2026
  5.0
  I was so impressed with the time Dr. Caraballo invested in understanding my dog's prior medical history (including calling the surgeon's office who had done previous treatment to get tests Bond Vet didn't have access to). I felt heard, and appreciated how much time she spent understanding what had worked and what didn't. 10/10 experience, glad we signed up for the Bond Vet Membership b/c we'll definitely be getting all of her care here.
• TC

  Tracy Carrico

  May 22, 2026
  5.0
  Team was great couldn’t ask for a better experience.
• AM

  Ankit Mangal

  May 17, 2026
  1.0
  Cancelled twice in two weeks with less than one hour notice as the nurse didn't show up. Unreliable. I wouldn't recommend for anything important.
• SS

  Summersunshine

  May 10, 2026
  5.0
  Dr. Steinbock, Anna, and Dash were incredibly kind and compassionate during one of the most heartbreaking moments for our family. We came in suddenly with our cat Sunshine, and they treated us with so much patience, care, and respect. Dr. Steinbock still took the time to check Sunshine and speak with us with so much care, even though Sunshine had already passed. She and the team treated us with real compassion, kindness, and warmth, which meant so much to us. Anna was very kind and wonderful. She was very responsive and helpful by email, guided us through the registration process, and offered kind words when we really needed them. A special thank-you to Dash for helping us with Sunshine’s paw prints, whiskers, and everything. She was extremely patient and kind to us. It meant so much to us. Everyone at the clinic was so kind, and we truly felt cared for during such a difficult time. We highly recommend this clinic to anyone looking for compassionate veterinary care. We are truly grateful.

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