Bond Vet - Somerville

Reviews

• ET

  Emily Tessier

  Oct 4, 2026
  5.0
  Dr.Shamburger and her staff are fantastic!
• BB

  BruunisMancini

  Sep 30, 2026
  5.0
  Brought my pup for a second opinion and left as a new customer! Thanks for taking good care of Lola!!
• JD

  Justine Mood DeVito

  Aug 31, 2026
  5.0
  Dr. Playso & the entire team are the best I've ever had the pleasure of meeting. They took such great care of my Frankie cat, he was diagnosed with bone cancer. Dr. Playso kept me updated on all tests quickly. I highly recommend Bond Vet for all of your pets care with compassion & the least stress possible. Thank you so much to the great people at Bond Vet.
• AM

  Andres Paez Martinez

  Aug 18, 2026
  2.0
  We normally love to take our dog there. But last time we requested an international certificate to be able to travel and got quotes $790. This is just plain price gouging knowing that we need to take a trip in a few days and finding someone else would be tough. I'm sorry but paying a flight to Europe worth of money just for a 5 min test and some paperwork is a non starter boundaring on scam
• SS

  Sbrownwalsh

  Jul 25, 2026
  1.0
  Posting my email to Bond Vet that they never responded to, even after I reached out several times. On July 12, I brought my cat to Bond Vet for blood work after noticing that she had lost some weight. During my visit, I was asked whether I wanted to pay an additional fee for expedited blood work results or if I was comfortable waiting. I chose the standard option, expecting, based on my experiences with other veterinary hospitals, to receive the results within a day. Instead, three days passed without any communication. Around 4:00 p.m. on the third day, I received an email informing me that my cat's blood work showed serious kidney injury as well as a heart abnormality, although the underlying cause was unclear. I was extremely disappointed that such significant and distressing medical news was communicated solely by email rather than through a phone call from the veterinarian. Receiving potentially life-altering information about a beloved pet in this manner felt impersonal and prevented me from asking the many questions I understandably had. In the email, the vet urged us to schedule a follow-up appointment to check my cat's blood pressure. We immediately arranged an appointment and arrived at the Bond Vet location within approximately 45 minutes. I expected that this would provide an opportunity to speak directly with the veterinarian who had examined my cat. However, I was informed that she was not even there. After expressing how important it was for me to speak with a veterinarian, another veterinarian agreed to meet with us. I appreciate that he took time out of his schedule to do so. However, he began the conversation by stating, "I have five minutes to answer questions." While I understand he was not the veterinarian managing my cat's case and was trying to accommodate us, the interaction felt rushed during an incredibly emotional and stressful situation. In my opinion, this is not an appropriate way to communicate serious or potentially devastating medical information to a client. I have owned pets for many years and have worked with several veterinary hospitals, and I have never experienced this level of delayed and impersonal communication regarding significant medical findings. In addition to these concerns, I also experienced difficulties when Bond Vet attempted to send my cat's medical records to the specialty hospital where she was referred for further evaluation. The inability to send medical records created additional frustration during an already stressful time. My cat is now undergoing extensive testing with another veterinary team and is currently being evaluated for either cancer or feline infectious peritonitis (FIP). The level of communication, compassion, and urgency we have experienced elsewhere has highlighted how differently this situation could have been handled. I do want to acknowledge that the veterinary technicians we interacted with were consistently kind, compassionate, and attentive. The veterinarian who initially examined my cat was also personable and appeared knowledgeable during our appointment. My complaint is not about the clinical care she provided during the examination, but rather about the communication surrounding serious test results and the lack of urgency in discussing them directly with me. My hope in submitting this complaint is not simply to express my disappointment, but to encourage Bond Vet to review its communication practices. Clients receiving serious or potentially life-threatening diagnoses deserve timely, compassionate, and direct communication from their veterinarian. A phone call, with an opportunity to ask questions and receive guidance, should be the standard of care in situations such as these. I sincerely hope my experience leads to improvements so that other families do not have to endure the same unnecessary distress during an already difficult time.

Frequently Asked Questions About Bond Vet - Somerville