Banfield Pet Hospital

Reviews

• BB

  Britz burgh

  2 days ago
  5.0
  Everyone at Banfield Salem is so helpful and caring!
• MD

  Michelle Diaz

  6 days ago
  1.0
  I would give this location zero stars if I could! Extremely unprofessional, unwelcoming, and, in my experience, discriminatory toward large-breed dogs. We have never felt comfortable during our visits, as it always seems like our dog is viewed as a problem rather than a patient deserving of patience and understanding. During our last visit, my dog was hesitant to walk into the back with the staff, and the response I received was, “We will give it a college try.” I found that comment dismissive and unprofessional. My dog spent nearly an hour underneath the bench where I was sitting and never displayed any aggression whatsoever. Her chart indicates that she should be medicated. However, I am not going to medicate my dog simply for the convenience of the staff when I do not believe it is necessary. She was not medicated during our last visit, and her behavior reinforced my belief that medication was not needed in that situation. What really sealed the deal was my conversation with the manager, who told me over the phone, “We know your dog can lose her minutes.” Well, I can make decisions, too, and my decision is to take my business elsewhere!
• MC

  Marcela Cardona

  Aug 30, 2026
  1.0
  I had to take my dog in for his booster vaccination. I called ahead and was given an appointment specifically for the vaccine. After waiting about 30 minutes to be seen, the vaccination itself took less than 5 minutes. The veterinarian administered the vaccine and told me that my dog was doing very well. In fact, I had no concerns whatsoever about his health. When I went to pay the bill, I was shocked to see that I was charged almost twice the price of the vaccine. When I asked why, I was told it was because my dog had been seen by a veterinarian instead of a technician. Excuse me, what??? No one ever explained the price difference to me, and I was never given the option to choose whether my dog would be seen by a veterinarian or a technician. Yet I was charged almost double for something I never had the opportunity to decide on. I find it completely unacceptable that this was not explained before the service was provided. If you are taking your dog in for a vaccination, make sure to ask about the total cost and who will administer it before they take your pet in, so you don’t end up with an unexpected bill.
• BI

  Bonia Ivanova

  Aug 22, 2026
  5.0
  Good peaple
• JW

  J W

  Aug 13, 2026
  5.0
  We brought ZEUS, our Rottweiler, into the Salem, MA location due to two severe hot spots on his neck. Dr. Scott Hamberg was fantastic, as was the entire staff. Dr. Hamberg took his time explaining how to move forward with ZEUS’ treatment and what signs to look out for in the future if we suspect ZEUS is beginning to have another bout of hot spots. What we especially appreciated was that he explained everything in layman’s terms, making it easy for us to understand exactly what was going on and what we needed to do. We really appreciated the time, care, and attention he gave to ZEUS and to us. Highly recommend Dr. Hamberg and the entire team!

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