Vetco Total Care

Reviews

• TC

  tyandra cribbs

  Aug 8, 2026
  1.0
  0/5 stars I am extremely disappointed and heartbroken by the care my dog received following her surgery at this hospital. My dog underwent surgery on July 15. She unfortunately never made it to the two-week follow-up when her stitches were supposed to be removed. In the days following the procedure, her incision continued to drain blood and fluid. I contacted the hospital multiple times because I was concerned that the amount and continued drainage were not normal. I repeatedly expressed my concerns and was reassured that the drainage was expected and that the incision would heal on its own. Because I remained concerned, I took my dog to an emergency hospital two days after surgery. I was told there that the incision would not heal on its own, that reopening and closing it was being considered, and that I should contact the veterinarian who performed the surgery immediately. I did exactly that. When I brought my dog back to the surgical hospital, I felt that my concerns were not adequately addressed. There were pockets around the incision that needed to be but, yet they were not drained at that time. I was charged for the visit and medications were prescribed that my dog was ultimately unable to take. I was also offered additional services, including a heartworm test, during a time when my primary concern was the worsening condition of her surgical incision. Following the 3–4 day surgical follow-up, I continued to call and email the hospital. I sent photographs showing the continued and heavy discharge because I was trying to make sure they understood what was happening. I did not feel that my concerns were taken seriously or that the situation received the urgency I believed it required. Unfortunately, my dog's condition continued to deteriorate, and she ultimately passed away. I understand that complications can happen after surgery, but the level of miscommunication on the hospital's end was unacceptable. What I cannot accept is feeling that my concerns were repeatedly dismissed when I was actively trying to get help for my dog. I repeatedly contacted the hospital, provided photographs, sought emergency care, and followed the instructions I was given. As her owner, I knew something was wrong. What makes this even harder is wondering whether earlier recognition, evaluation, or intervention could have changed the outcome. Losing my dog has been devastating for my family. What makes this even harder is knowing that I did everything I could to communicate my concerns and seek help while she was still here. Based on my experience, I would not recommend this veterinarian or hospital to other pet owners, particularly for surgical care. I believe pet owners deserve to have their concerns taken seriously, especially when they repeatedly report complications following surgery. I hope this hospital takes the time to thoroughly review what happened, how my concerns were handled, and whether anything could have been done differently.
• KK

  Kristian

  Jul 22, 2026
  1.0
  If you love your pooch or cat don’t bring them to this Vetco. It’s horrific how they run it and if you call the Vetco line for help, you will not get anywhere! Save yourself the headache and head to a different location
• SS

  Sarah

  Jul 20, 2026
  1.0
  I am extremely disappointed with my experience at Petco Vet in Needham. I booked an appointment specifically for a ProHeart 12 injection — nothing else. When I arrived, I clearly stated that I was there for the heartworm injection (ProHeart 12). The nurse asked when my dog had her last injection, took her vitals, and later came back saying that all tests were negative and that we were waiting for the veterinarian. When the vet came in, I again explained that we were there for the ProHeart 12 injection. I was then told that they do not provide the injection. I was honestly shocked and frustrated because the entire reason for my appointment was something that apparently was not offered. If I had known beforehand that they did not carry or administer ProHeart 12, I would never have booked the appointment or agreed to additional testing. I was still charged $70 for the SNAP test, a test I would not have done there under these circumstances. What was most disappointing was the lack of communication and the way my concerns were handled. Instead of acknowledging the mistake or trying to help, the veterinarian was dismissive and essentially told me “good luck” finding a vet in New England who carries ProHeart 12. A simple clarification when booking the appointment could have saved me time, money, and a lot of frustration. This was a very disappointing experience.
• GB

  Gabriela Modesto Barros

  Jul 16, 2026
  1.0
  This was my first visit to Vetco, and unfortunately it will also be my last. From the beginning, the customer service was unprofessional. I had just rescued this puppy from terrible living conditions, so I hadn’t chosen a name for her yet. I was asked multiple times if she had a name. After explaining several times that she didn’t because I had just rescued her, one staff member made a comment that her rabies certificate would say “TBD.” Instead of simply explaining, “If you don’t choose a name today, the certificate will list her as TBD until her next rabies vaccination,” the comment came across as rude and dismissive. While I was in the exam room with my puppy, I could clearly hear staff members in the break room next door making comments about me. Whether they realized I could hear them or not, it was incredibly unprofessional and disrespectful. & I addressed them as soon as they walked in. To make matters worse, I overheard someone from the Petco side inform the front desk that their payment system was down and they could only accept cash. Did anyone think to tell the customers, including me? No. They continued with my puppy’s exam without saying a word. What if I didn’t have cash or had no way to get it? Customers should be informed immediately when there’s an issue that affects how they’re expected to pay, not left to overhear it themselves. Between the rude attitude, the lack of professionalism, the comments I overheard, and the poor communication, this was one of the worst customer service experiences I’ve had. I won’t be returning.
• MK

  Molly Kosma

  Apr 27, 2026
  2.0
  I brought my cat here for a routine appointment for a check up & vaccinations. The team did not explain which vaccines my cat would be needing and why, I was just sent an invoice. They took my cat into the back room & had found that he had a minor ear infection, but handled the care poorly. When asked to see my cat, they refused & stated he that was very uncomfortable during the ear cleaning and repeatedly complained that he gave them a hard time, which made us feel very untrusting. The doctor ran into the room, scaring us & immediately told us we would need to pay another $100 for medication. When they returned with my cat, they briefly explained how to instill eardrops for him, but did not go over any other details as to his vaccinations or his prescription diet I had inquired about. The appointment felt very rushed and I feel the team did not make me very comfortable with the care provided to my cat.

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