Banfield Pet Hospital

Reviews

• TT

  Toney

  Oct 8, 2026
  2.0
  Don’t go! Don’t join the plan! Care was fun but wanted to run expensive tests for a healthy dog just so I could join the plan. Also, very very long wait and the exam room I was put in, wasn’t cleaned before I went in with my dog - unsanitary. Ever since Banfield took over, straight down hill!
• JC

  Jennifer C

  Oct 5, 2026
  5.0
  I had to bring my neighbor's dog here when they were away. This place. Lets you drop off your dog and leave them there so you can go back to work and pick up later. They are very efficient. Speak to you in words that you would understand! The woman at the front. Julia is a sweetheart!
• BN

  Brooke Norton

  Oct 2, 2026
  2.0
  Previously, under private ownership, the clinic provided fantastic care (Holliston Animal Hospital). However, since the acquisition (bought by Banfield), the service and administrative systems have been underwhelming, and the personalized touch feels lost. Both Dr. Dobbins and Dr. Hanna—the primary reasons we stayed with the practice over the last few years—have recently left. Two knowledgeable and empathetic vets leave… somewhat telling of how Banfield may be treating their employees? Or corporate policy dictating how they can provide care which restricts a professional lens. Food for thought! Given these changes, and seeing the transition from private to corporate, I strongly recommend considering a privately owned veterinary practice rather than a corporate-owned clinic. Independent practices are often better positioned to prioritize personalized, quality care over corporate policy. **Something to note: This is a review specifically for Banfield corporate rather than the direct employees themselves. They have no choice but to follow Banfield’s guidelines, but these guidelines are pushing pet owners consider going somewhere else.
• MM

  Melissa

  Sep 23, 2026
  1.0
  Very disappointed with my experience at this Banfield location. My dog is a very sweet dog at home but becomes extremely anxious and overwhelmed at the vet, so I use a muzzle during his veterinary visits to help keep the situation as safe and manageable as possible. Unfortunately, I have repeatedly heard comments from staff such as, “A Golden with a muzzle,” which made me feel judged rather than supported. During one visit, my dog was very fearful and wasn’t cooperating. While I was waiting outside the exam room, I clearly heard a vet technician yelling loudly at him. When I came back in, he acted as though nothing had happened and then offered to help with my dog’s behavior because he was anxious. I was later told the options were to physically restrain him or reschedule and increase his medication. I chose to reschedule because I did not feel comfortable putting him through that after what had already happened. The following day, I was placed in an exam room right next to the staff area, where conversations can be heard very clearly. This is something I have noticed during previous visits as well, but I never said anything because I prefer to avoid confrontation. However, hearing employees talk about and mock my own dog was extremely upsetting. The same technician again commented, “A Golden with a muzzle,” and when my dog was howling from anxiety, another staff member mocked him. I remained polite and left, but I was extremely upset. I understand that anxious dogs can be challenging, but I expect patience, professionalism, and compassion. I no longer feel comfortable bringing my dog to this location and hope management takes this feedback seriously.
• ZK

  Zach Vincent (Kelley)

  Sep 14, 2026
  2.0
  We’ve taken our orange cat to the Holliston location Now three times. We rescued him so he could have had a myriad of potential health issues that we otherwise would not have known how to or whether to even look for. One of the doctors at the location was very compassionate and understanding and offered healthy and kind advice. This woman had a darker skin tone, silver hair, and a European accent. I wish I could remember her name. She was awesome. However, the other woman, a blonde tackhouse, had plenty to say about my partner and I as parents. How we adopted a broken cat and that we should’ve been much more involved in his health and well-being. Fast-forward to 9/14/26 and he (Orange Boy) is going in for dental extractions. My girlfriend and I have been doing our utmost to ensure that he has a healthy and happy life and for the most part we’ve done a good job. We even had his murmur graded because the bad vet couldn’t even bother to give us any information. barely registering as a Grade one. We were okayed for surgery and minimal risk during anesthesia until the blonde woman had her say and judged us further. I think the people at Banfield pet Hospital do a great job taking care of animals, however that one individual needs to seriously reconsider her career as She is not capable of the compassion necessary.

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