Banfield Pet Hospital

Reviews

• LL

  Lindsey J (Linds)

  Jul 7, 2026
  1.0
  I usually have such a great experience with Dr. Cooley and the staff. So I’m really disappointed in writing this review. I called to schedule a dental cleaning for my dog. I did not realize it would not be with his normal vet aka Dr. Cooley, but I should have also asked. Now I know better. After the dental cleaning I noticed he was quite lethargic. I expected this, but he is still crying the morning after. I paid extra for sanos dental sealants as well. As my dog has had them in the past. When I looked into my dogs mouth after the “cleaning” Tatar was everywhere and there were no dental sealants placed. It looked like he hadn’t even been treated. Normally with the sealants you are given post operative instructions not to brush for 1 week and you can see the white material on the teeth. No material was seen and no instructions were given. I took photos of the Tatar as evidence. I called the office and was told the vet would call me. 1 hour passed and no call. I call the office again. They told me the vet would call me before she left for the day. Again, I waited by my phone and NO CALL. I called this morning and requested the office manager, but was told they are in another location and won’t get back to me for a few days. Again, no explanation for why the vet did not call. Still no call from the vet who treated my dog. It would be helpful to have some clarity on the situation and if there was a problem as to why she couldn’t properly complete the cleaning so I could understand. The fact that she did not call makes me think that she does not want to discuss my dog’s care with me and or that she is being untruthful. This is highly unprofessional and disappointing in a healthcare provider. I paid for services that were done either improperly or not done at all, and now I am being given the runaround by Banfield. If the vet or a staff member could just give me an explanation and discuss with me, I would truly understand. Most importantly my dog was put under GA at risk and is recovering poorly. This isn’t how we should treat patients! Especially patients who cannot advocate for themselves. So I am writing this review for my dog and others who may want to use Banfield. Hopefully this will be resolved soon. I really do enjoy seeing Dr. Cooley. Otherwise I will be disputing the charges with my bank and removing my pet from the wellness plan and looking for care elsewhere.
• DV

  Daniela Viana

  Jun 4, 2026
  1.0
  Very disappointed w the care my dog received. My dog, Theo, has had diarrhea for several days, and it felt like getting help was a struggle. Medication was only prescribed after my boyfriend specifically asked for it. Despite ongoing symptoms, I still have not received the test results or any follow-up communication from the clinic. As a pet owner, it’s frustrating and stressful to be left waiting while my dog continues to be sick. I expected better communication and more proactive care.
• BH

  Butterfly5 Ha

  May 30, 2026
  5.0
  Friendly & Always busy ! You can tell they really try there best with all pets ! While waiting , i love seeing the other dogs reunite with there family members others & others not waiting to leave there vet friends yet ! The wellness plans aren’t that bad as well ! It reminds me of my pets own needs :) it’s hilarious they call a nail trim a pedi or pedicure 😁! Spa day for Luna she loves it there ! Thanks 😊 to all the team !
• YW

  Yanzi Wu

  May 13, 2026
  1.0
  I had a very disappointing experience with this clinic. I had to reschedule my appointment three times, and each time there was a clear lack of communication. I was never properly called or notified about any issues with my appointments, which led to repeated wasted time and unnecessary trips. What made the situation even worse is that I was told I had been contacted regarding the appointments. However, this is not accurate. I did not receive any phone calls, voicemails, or messages at all. There were multiple instances where I was given information that did not match what actually happened. Instead of taking responsibility for the internal scheduling problems, the clinic repeatedly shifted the responsibility onto the customer side, which was extremely frustrating and unprofessional. I also requested to speak with a manager due to these ongoing issues. I was told I would be able to, but I ended up waiting for a long time and never actually got to speak with one. Overall, the repeated scheduling failures, lack of communication, and multiple instances of inaccurate information made this a very poor experience. I hope the clinic improves its communication and accountability going forward.
• JJ

  Jane

  Apr 28, 2026
  1.0
  They are not trustworthy or professional! The staff at the front desk have no idea how to be polite or respectful. The veterinarian that examined my dog was unnecessary rough with my dog. I would not allow them to take your pet in the back room for any reason. I believe they are abusive and cruel to animals. My dog who loves everyone was whimpering and cowering in the presence of this so called veterinarian. I wish I could remember his name. Horrible person and should not be allowed near any animals.

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