Banfield Pet Hospital

Reviews

• MM

  MM MM

  Jul 2, 2026
  1.0
  Perfect place to go if you want your dog to experience hell and you want to be treated with disdain and disrespect. Also, if you want to overpay for everything too. Stay away from this vet - Banfield is terrible.
• MM

  Michael Murray

  Jun 17, 2026
  5.0
  John was fantastic. So was the vettek
• DD

  Donna Driscoll

  May 13, 2026
  5.0
  Medical appointment and follow-up was excellent!
• GG

  gsugrue7

  May 9, 2026
  5.0
  Everyone is always so friendly, helpful and attentive to my pups. They patiently answer all of my questions and are very accommodating. They are all great but Dr Hatch is fantastic - tells you like it is, and it doesn’t feel like a constant sales pitch. So fortunate they’re in my neighborhood.
• SC

  Sam Carlow

  Apr 22, 2026
  1.0
  UPDATE: I wanted to provide an update to my previous review. First, for clarity—my name is Samantha, not Pamela. I spoke with a Banfield Pet Hospital manager on April 25, 2026, during which I was informed that my account had been cancelled and that I would not see any additional charges moving forward. Despite this, on May 12, 2026, another charge of $69.95 was posted to my account—something we explicitly agreed would no longer occur. This has been extremely frustrating and concerning, especially after receiving confirmation that the account was closed. Based on this experience, I remain disappointed with Banfield’s handling of my account and the lack of follow‑through after cancellation. I have since filed a dispute with my bank for the unauthorized charge. I wanted to share this update so others are aware of what they may experience when cancelling services with Banfield. FIRST REVIEW POSTED ON 4/22: Honestly If I could give a 0 star I would. This practice gave my dog the wrong vaccine, and instead of doing anything to rectify their mistake (like letting me cancel my membership), they told me that this occurs to anyone. They have even put off all my calls, or the practicing manager will call the number you said not to call as it is unavailable at 8:30 PM. Here are some dates of the calls that I have just gotten the response “our manager will call you back” when I’m fact I either did not call (or the call was at 8:30 pm as mentioned before): - 4/13 - 4/14 - 4/22 Ps: We also called the corporate number and they said that we either have to pay the rest of our year long membership (when their company gave our dog the wrong shot) or call the location where it happened (who is not taking our call). I am not sure, but this company seems to be taking customers money, but not caring about their animals (which is why they are there in the first place ) I also want to add since reading the other negative comments that my dog also had the mystery liver issues that a few other people have also had. I wish I got a second opinion, because we spent a lot of money, when I am now not sure if it truly was an issue. Warning it might be another money grab.

Frequently Asked Questions About Banfield Pet Hospital